Briana Baldwin
Sneads Ferry
Summary
Accomplished Strategic Business Consultant with a proven track record as an individual as well as within multiple companies, enhancing organizational efficiency and client satisfaction through expert risk mitigation and cross-functional team leadership.
Excelled in business analysis and strategic planning, driving over 30% growth for multiple clients. Renowned for innovative solutions and fostering continuous improvement.
Developed strategic insights and solutions in fast-paced consulting environment. Specialized in market analysis, financial modeling, Sales, and project management, bringing strong analytical approach to problem-solving and results.
Looking to transition into new field where these transferrable skills can drive impactful results, as well as continue to expand experience.
Overview
6
6
years of professional experience
Work History
Strategic Business Consultant
Self-Employed
03.2021 - Current
- Enhanced company growth and profitability with the development and execution of targeted marketing strategies.
- Negotiated contracts with external vendors to secure favorable terms that supported overall project objectives successfully.
- Developed customized solutions for clients, meeting unique business requirements while maximizing return on investment.
- Collaborated with cross-functional teams for successful project implementation, ensuring alignment with overall company goals.
- Increased client satisfaction by identifying and addressing critical business needs through strategic analysis and planning.
- Optimized resource allocation by developing strategic plans based on data-driven insights, supporting sustainable growth initiatives.
- Implemented successful process improvements for increased efficiency and cost savings by conducting thorough assessments of existing systems.
- Established key performance metrics to track progress toward achieving organizational goals, ensuring accountability and transparency across all departments.
- Reduced operational costs through the identification and elimination of inefficiencies in workflows and procedures.
- Strengthened client relationships, providing ongoing support to ensure continued success in achieving their business objectives.
- Conducted in-depth financial analysis to identify potential investment opportunities, contributing to the overall profitability of the organization.
- Evaluated market trends to identify new business opportunities, leading to increased revenue generation.
- Developed innovative approaches for problem-solving that enabled companies to overcome challenges more effectively.
- Managed high-profile client engagements, consistently delivering exceptional results that exceeded expectations for both parties involved.
- Delivered comprehensive training programs to team members, fostering a culture of continuous learning and professional development.
- Designed and executed comprehensive risk management strategies for safeguarding organizational assets from potential threats successfully.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
Operations Managment and Strategic Management
HAYDNPro
11.2021 - 08.2024
- Conducted product presentations and demonstrations to potential clients, securing profitable deals.
- Proactively sought feedback from clients to continuously improve service offerings and customer satisfaction levels.
- Created customized proposals for prospective clients that addressed their specific needs, resulting in successful contract negotiations.
- Increased sales by implementing effective sales strategies and building strong customer relationships.
- Strengthened relationships with existing customers through regular follow-ups, ensuring timely resolution of any issues or concerns they might have had about products/services offered.
- Aided in development, testing, functionality and execution of CRM.
- Mentored newly-hired trainees by sharing best practices and insights gained from personal experience in the field of sales management.
- Implemented innovative lead generation techniques that improved prospecting efforts and increased conversion rates.
- Organized and attended trade shows, conferences, and networking events to expand client base and increase brand awareness.
- Provided excellent after-sales service, ensuring customer satisfaction and driving repeat business.
- Reduced operational costs by identifying inefficiencies within the department''s workflow processes and implementing corrective measures.
- Contributed valuable ideas during strategy meetings which helped drive the overall direction of the sales department.
- Collaborated with cross-functional teams to develop comprehensive sales plans aligned with company objectives.
- Identified areas for improvement in existing sales strategies through data analysis, leading to more targeted marketing efforts.
- Optimized sales processes by streamlining communication channels between internal departments for better efficiency.
- Consistently met or exceeded monthly sales quotas by diligently tracking progress against targets and adjusting tactics as needed to achieve results.
- Developed and executed successful marketing campaigns for increased brand visibility.
- Managed a team of junior sales representatives, providing guidance and support to improve their performance.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Generated reports to track sales activity and performance.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- And dynamic duties and activities as needed by multi business structure as growth continued.
Case Reviewer/Analyst
Peraton
12.2018 - 03.2021
- Conducted effective risk assessments based on gathered evidence, enabling more informed decisions that protected both the organization and clients from potential liabilities.
- Assisted management in developing new policies and procedures based on insights from reviewed cases.
- Identified trends in caseloads, suggesting improvements to address recurring issues.
- Contributed to departmental goals by consistently meeting or exceeding individual performance metrics for case reviews.
- Supported continuous improvement initiatives by participating in training programs and staying current on industry best practices.
- Managed high-volume caseloads while maintaining strict deadlines, successfully balancing competing priorities without compromising quality or timeliness of work delivered.
- Reduced backlog of pending cases with diligent organization and prioritization of tasks.
- Improved overall quality of case evaluations by providing constructive feedback to colleagues during peer reviews.
- Maintained detailed records of all reviewed cases, ensuring accurate documentation for future reference.
- Developed expertise in various subject areas through extensive research on specific topics related to assigned cases, resulting in more informed decision-making processes.
- Fostered a positive work environment, actively participating in team meetings and contributing ideas for process improvements that would benefit the entire department''s performance levels.
- Displayed strong analytical skills when evaluating evidence and information, leading to well-reasoned judgments in case determinations.
- Demonstrated exceptional attention to detail, identifying discrepancies within case files that led to successful resolution of disputes.
- Work completed on special projects as selected by Employer, as well as ability to analyze mutli-level investigations (ie. top secret etc); many elements of this work are not openly exposed, I have attempted to summarize overarching duties as appropriate.
Education
No Degree - Course Work: Psychology, Sociology, Criminology
George Mason University
Fairfax, VAHigh School Diploma -
Gar-Field Senior High School
VirginiaSkills
- Operations management
- Business analysis
- Organizational development
- Competitive analysis
- Human resources strategy
- Cross-functional team leadership
- Customer service management
- Training and mentoring
- Strategic planning
- Continuous improvement
- Project management
- Presentation skills
- Performance improvement
- Solution implementation
- Negotiation/ Risk Mitigation
Timeline
Operations Managment and Strategic Management
HAYDNPro
11.2021 - 08.2024
Strategic Business Consultant
Self-Employed
03.2021 - Current
Case Reviewer/Analyst
Peraton
12.2018 - 03.2021
No Degree - Course Work: Psychology, Sociology, Criminology
George Mason University
High School Diploma -
Gar-Field Senior High School
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