Briana Alfonso
Charlotte
Summary
Detail-oriented customer service staff member experienced in resolving customer issues and efficiently processing transactions. Skilled in training new team members to uphold high service standards, driving improved operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix
Charlotte
07.2023 - Current
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of merchandise displays and aisles.
- Resolved customer complaints promptly to ensure satisfaction.
- Collaborated with team members to improve service efficiency and workflow.
- Trained new staff on customer service standards and operational procedures.
- Handled cash transactions accurately by following established procedures.
- Prevented key account losses by researching discrepancies and correcting problems.
Server
Rai Lay
Charlotte
10.2022 - 06.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary requirements.
- Took customer orders accurately and relayed them to the kitchen staff.
- Processed payments efficiently using point-of-sale systems.
Sales Associate
Bannana Republic
Charlotte
10.2021 - 06.2022
- Assisted customers in selecting products and provided product knowledge.
- Processed transactions and handled cash register operations efficiently.
- Executed inventory management tasks, including restocking shelves regularly.
- Participated in training new associates on sales techniques and store policies.
Sales Associate
TJX Companies
Charlotte
04.2021 - 10.2021
- Assisted customers in selecting products and provided product knowledge.
- Processed transactions and handled cash register operations efficiently.
- Collaborated with team members to achieve daily sales goals consistently.
Education
High School Diploma -
Ardrey Kell Highschool
Charlotte, NC08-2023
Business And Accounting
Central Piedmont Community College
Charlotte, NC08-2023
Skills
- Point-of-sale systems
- Customer complaint resolution
- Cash handling procedures
- Product knowledge
- Customer relationship management
- Training new staff
- Spanish Speaker
- Problem solving
- Creative problem solving
- Multitasking and organization
Accomplishments
Certificate of Leadership March-2016
Seek first to understand,then to be understood.
Languages
Spanish
Professional
Timeline
Customer Service Staff Member
Publix
07.2023 - Current
Server
Rai Lay
10.2022 - 06.2023
Sales Associate
Bannana Republic
10.2021 - 06.2022
Sales Associate
TJX Companies
04.2021 - 10.2021
High School Diploma -
Ardrey Kell Highschool
Business And Accounting
Central Piedmont Community College
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