Briana Abernethy
Mount Holly
Summary
Goal-driven, college student pursuing a degree in Creative Writing. I am amazed by the literary world, and I want nothing more than to be working alongside works of Fiction.
Overview
6
6
years of professional experience
Work History
Seasonal Bookseller
Barnes And Noble Bookstore
Huntersville
2025.09 - 2026.01
- Assisted customers in selecting books and finding information.
- Managed inventory by restocking shelves and organizing displays.
- Processed sales transactions using point-of-sale systems efficiently.
- Conducted book signings and organized promotional events for authors.
- Collaborated with team members to maintain store cleanliness and organization.
- Provided recommendations based on customer interests and preferences.
Server
Sports Page Food & Spirits
Denver
2023.01 - 2025.08
- Delivered exceptional customer service by promptly taking orders and addressing inquiries to enhance guest satisfaction.
- Maintained cleanliness and organization of the dining area to create a welcoming environment for patrons.
- Trained new team members on service protocols and best practices to uphold restaurant standards.
- Upsold menu items and specials, resulting in a 15% increase in daily sales during peak hours.
- Resolved customer complaints and issues efciently, enhancing overall dining experience.
Server
Sammy's Pub
Belmont
2020.01 - 2023.01
- Implemented steps to improve service efciency, leading to a noticeable increase in positive customer feedback ratings.
- Assisted in planning and executing special events and private parties, enhancing customer relationships and satisfaction.
- Adapted to changing situations and guest needs to provide personalized service.
- Maintained a positive attitude and professional demeanor during highpressure situations to ensure guest satisfaction.
- Assisted with training programs for new hires, sharing best practices and operational standards to elevate service quality.
Education
Bachelor of Arts - Creative Writing
University
2027-06
High School Diploma -
East Gaston Highschool
Mount Holly, United States2020-01
Skills
- Multitasking
- Communication Skills
- Cleanliness Standards
- Team Collaboration
- Time Management
- Customer Engagement
- Guest Satisfaction
- Service Protocols
- Problem Solving
- Attention to Detail
- Upselling Techniques
- Complaint Resolution
- Adaptability
- Training and Development
- Positive Attitude
- Customer Service
- Professionalism
- Book categorization
- Creative writing
Accomplishments
- Awarded a $28,000 scholarship to a writing program in Rome, Italy.
- Currently enrolled in a top-tier Italian, Spanish, and French language learning program.
Hobbies and Interests
- Writing Fiction
- Knitting
- Painting
- Exercising
- Reading Classical novels
- Gardening
Timeline
Seasonal Bookseller
Barnes And Noble Bookstore
2025.09 - 2026.01
Server
Sports Page Food & Spirits
2023.01 - 2025.08
Server
Sammy's Pub
2020.01 - 2023.01
Bachelor of Arts - Creative Writing
University
High School Diploma -
East Gaston Highschool