Summary
Overview
Work History
Education
Skills
Certification
Google sheets and Microsoft operating system
CORE COMPETENCIES
Timeline
Generic

Brian Shanley

Lexington

Summary

Highly skilled Helpdesk Coordinator with extensive experience in customer service, data entry, and support operations. Adept at resolving issues, providing excellent service, and building strong client relationships. Strong ability to work independently, multitask under pressure, and improve workflow efficiency. Proficient in MS Word, Excel, and SNOW, with foundational knowledge of JIRA. Seeking to leverage expertise in customer service and technology to contribute to a dynamic support team in a fast-paced environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Driver

Kts Solutions
10.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.

Customer Service Representative & Commercial Front Loader Driver

ALPHA WASTE INDUSTRIES INC
12.2020 - 02.2022
  • Managed customer service calls and handled client inquiries, providing accurate information and resolutions.
  • Organized and filed landfill and dumpster receipts, entered driver stop information into SNOW for record-keeping.
  • Answered phones and took detailed messages in Google Docs to relay information accurately.
  • Provided excellent customer service, enhancing client relationships and company reputation.

Education

High School - undefined

Beach Channel High School
Rockaway Park, NY
06.1996

Skills

  • Excellent communication and organizational skills
  • Proficient in MS Word, Excel, SNOW, and learning JIRA
  • Ability to work under pressure in high-stress environments
  • Experienced in remote and in-person customer service

Certification

  • Certification in SNOW and JIRA (Ongoing Learning)
  • CPR Certification (if applicable)

Google sheets and Microsoft operating system

I have knowledge of these application and operating systems  as well as zoom video meetings

CORE COMPETENCIES

  • Customer Service and Support
  • Call Center Operations
  • Data Entry and Management
  • Relationship Building
  • MS Word, Excel, SNOW, and JIRA
  • Problem Solving
  • Remote Work Experience
  • Team Collaboration

Timeline

Driver

Kts Solutions
10.2024 - Current

Customer Service Representative & Commercial Front Loader Driver

ALPHA WASTE INDUSTRIES INC
12.2020 - 02.2022

High School - undefined

Beach Channel High School
Brian Shanley