Brian Kiger
Enterprise Mobility
Concord
22
years of professional experience
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Work History
Senior Accounts Manager
14 Years 5 Months- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Formulated plans to expand business operations and grow overall territory and client base.
- Reached out to accounts to measure customer satisfaction and increase revenue.
- Conducted outreach to accounts to assess customer satisfaction and identify revenue growth opportunities.
- Engaged individuals and organizations to articulate benefits of services and products.
- Cultivated relationships with industry contacts to align programs with client needs.
- Identified and developed contacts for industry programs that meet client needs.
- Contacted individuals and organizations to explain services and products offered.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
Branch Manager
4 Years 5 Months- Assigned duties to employees, ensuring accuracy, neatness, and timeliness in all work.
- Expanded customer base by acquiring new clients and identifying needs to provide tailored products.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Planned work schedules to maintain adequate staffing levels.
- Collaborated cross-functionally to set branch goals aligned with strategic objectives.
- Verified cash by balancing cash drawers and maintaining cash count records.
Assistant Branch Manager
8 Months- Monitored daily operations and supported Branch Manager in assigned duties.
- Supervised 12 branch team members, offering performance assessment suggestions to enhance overall team effectiveness.
- Supervised 12 branch team members and provided management with suggestions regarding performance assessments.
- Trained and mentored highly effective teams to meet corporate service standards.
- Maximized sales potential by training new members in improved sales strategies.
- Networked within communities to identify and capitalize on business opportunities.
- Assigned specific tasks to employees to enhance workflow efficiency. to employees and examined work for accuracy and timeliness.
- Checked cash drawers for accuracy to prevent discrepancies. by balancing cash drawers and maintaining cash count records.
- Planned work schedules to maintain adequate staffing levels.
Management Trainee/Assistant
1 Year 2 Months- Resolved customer inquiries and complaints requiring management-level escalation.
- Gained knowledge of company processes and employee functions to enhance teamwork.
- Observed managers closely to learn about organizational expectations and management strategies.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Enhanced business and management knowledge through various learning resources for skill development.
- Acquired business and management skills through various resources to update proficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Handled incoming calls and ensured accurate message recording for effective communication.
- Fostered positive working relationships with staff and management to enhance team collaboration.
Store Manager
11 Months- Delivered excellent customer service and followed standard practices, enhancing sales and reducing shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical counts, reducing loss through systematic oversight.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Reviewed customer feedback to implement operational improvements, increasing satisfaction.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated store signage to enhance visual appeal and customer navigation.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
Education
Bachelor of Science - Political Science
Skills
Key Account Management
Acquisition quota achievement
Client management
Customer development
Sales Expertise
B2B Sales
Consultative Sales
Account Management
Revenue Generation
Relationship Management
Opportunity Identification
Project Management
Sales analytics
Territory Management
Customer Service Networking
Vendor Management
Relationship Building
Cross-Department Collaboration
Team Collaboration
Deadline Management
Detail-oriented
Customer Satisfaction
Client management
Business Plan Execution
Deal Negotiation
Staff Management
Territory Management
Customer Satisfaction
Accomplishments
- Top ranked Senior Account Manager in the US, June 2022.
- Top ranked Senior Account Manager in NC, 8 of 12 months in 2025.
- 3x EAA award winner
Timeline
Senior Accounts Manager
Enterprise Mobility
03.2012 - CurrentRead More
Branch Manager
Enterprise Mobility
10.2007 - 03.2012Read More
Assistant Branch Manager
Enterprise Mobility
02.2007 - 10.2007Read More
Management Trainee/Assistant
Enterprise Mobility
12.2005 - 02.2007Read More
Store Manager
SC Kiosk
01.2005 - 12.2005Read More
East Carolina University
Bachelor of Science from Political Science
Read More