Brian Jones
Gastonia
Summary
Dynamic Mail Processing Clerk with USPS expertise in enhancing operational efficiency and accuracy. Proven problem-solver skilled in mail sorting and customer service, successfully reducing delivery errors through meticulous address verification. Recognized for streamlining processes and training new staff, fostering a collaborative and compliant work environment.
Overview
11
11
years of professional experience
Work History
Mail Processing Clerk
USPS
11.2014 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Ensured cleanliness and organization of work area for enhanced task efficiency.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
- Implemented tracking system for incoming and outgoing mail, improving traceability.
- Reduced delivery errors, carefully verifying addresses and recipient names before dispatch.
- Conducted regular audits of mailroom operations, identifying areas for improvement.
Education
Bachelor Of Computer Information Systems - Computer Networking
Wake Technical Community College
Raleigh, NC08.2001
Skills
- Problem-solving skills
- Accuracy and precision
- Workplace safety
- Work independently
- Deadline oriented
- Labeling and packaging
- Mail sorting
- Handling and sorting mail
- Customer service
- Shipping processes
- Package handling
- Postal law proficiency
- Federal guideline proficiency
- Post office operations
- Mail distribution
- Regulatory compliance
- Production goal setting
- Team collaboration
- Clerical processing
Timeline
Mail Processing Clerk
USPS
11.2014 - Current
Bachelor Of Computer Information Systems - Computer Networking
Wake Technical Community College
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