Brian Hummel
Monroe
Summary
Versatile Food Service Manager adept at handling customer and team member issues effectively while upholding company processes and procedures . Demonstrated record of upholding high food safety standards and compliance with policies. Offering 15 years of food service and 10 years management experience in full service and fast serve restaurants.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Break Bread Ventures
09.2023 - Current
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Culinary Manager
Bonefish Grill
05.2022 - Current
- Motivated staff to perform at peak efficiency and quality.
- Lowered food waste by 3% by adhering to standards and procedures as well as managing proper forecasting and food preparation on a daily basis
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Front of House Manager
Bonefish Grill
05.2021 - 05.2022
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed dining and bar costs by conducting bi-weekly depletion analysis.
Restaurant Guest Service Manager
Bonefish Grill
11.2019 - 05.2021
- Motivated staff to perform at peak efficiency and quality
- Orchestrated positive customer experiences at all stages by overseeing every area of guest service operations
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Server
Bonefish Grill
02.2019 - 11.2019
- Promoted desserts, appetizers and specialty drinks
- Operated POS terminals to input orders, split bills and calculate totals
- Managed closing duties, including restocking items and reconciling cash drawer
Assistant Manager
Buffalo Wild Wings
03.2016 - 04.2018
- Correctly calculated inventory and ordered appropriate supplies
- Led and directed team members on effective methods, operations and procedures
- Trained team of 25-35 to deliver outstanding customer service, boosting customer satisfaction ratings 20%
Shift Manager
Buffalo Wild Wings
07.2014 - 03.2016
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Led team of 25 service professionals meeting guests needs
General Manager
Cicis Franchise
06.2013 - 05.2014
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Boosted customer base, acquiring new customers and identifying needs to deliver outstanding service
Assistant Manager
D-Moe's Famous Hot Dogs
10.2012 - 06.2013
- Cultivated customer loyalty by training team members in industry-leading service standards
- Planned and prepared workflow schedules, delegating tasks for 25-member team
- Coached and mentored employees by delivering training, guidance and performance monitoring
Server/FOH Developer
Romano's Macaroni Grill
10.2008 - 05.2011
- Maintained complete knowledge of restaurant menu, including daily specials
- Monitored guest for intoxication and immediately reported concerns to management
- Trained and developed new team members to properly complete job functions and serve guests
Education
Some College (No Degree) - Music Education
Western Carolina University
Cullowhee, NCSkills
- Safe food handling
- Customer service oriented
- Strong communication skills
- Employee training and development
- Outgoing and energetic
- Hiring standards
- Scheduling
- Kitchen equipment operation and maintenance
- Conflict resolution
- Quick learner
Timeline
Assistant General Manager
Break Bread Ventures
09.2023 - Current
Culinary Manager
Bonefish Grill
05.2022 - Current
Front of House Manager
Bonefish Grill
05.2021 - 05.2022
Restaurant Guest Service Manager
Bonefish Grill
11.2019 - 05.2021
Server
Bonefish Grill
02.2019 - 11.2019
Assistant Manager
Buffalo Wild Wings
03.2016 - 04.2018
Shift Manager
Buffalo Wild Wings
07.2014 - 03.2016
General Manager
Cicis Franchise
06.2013 - 05.2014
Assistant Manager
D-Moe's Famous Hot Dogs
10.2012 - 06.2013
Server/FOH Developer
Romano's Macaroni Grill
10.2008 - 05.2011
Some College (No Degree) - Music Education
Western Carolina University
Similar Profiles
Alana CooperAlana Cooper
Self-Employed Part-Time at Career BreakSelf-Employed Part-Time at Career Break
Scott ShaulisScott Shaulis
Cloud Computing Student at Job Break to Hold to Contract ObligationsCloud Computing Student at Job Break to Hold to Contract Obligations
Harika Chowdary BudavatiHarika Chowdary Budavati
Manager of Operations at Muffin BreakManager of Operations at Muffin Break
Timothy EllsworthTimothy Ellsworth
Home Clerk at KrogerHome Clerk at Kroger
Kamilah BrownKamilah Brown
Sales Associate at WalmartSales Associate at Walmart