Brian Hefel
Arden
Summary
Results-driven Store Manager with proven expertise in inventory management, team training, and customer service. Committed to operational efficiency and enhancing store performance.
Overview
30
30
years of professional experience
Work History
Store Manager
Sportsman's Warehouse
Asheville
08.2025 - Current
- Managed daily store operations and ensured efficient workflow among staff.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained employees on inventory management and customer service best practices.
- Oversaw merchandise display and maintained attractive visual presentation standards.
- Conducted regular inventory checks to ensure stock levels met customer demand.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Implemented store policies to enhance safety and operational efficiency for staff.
- Scheduled employee shifts to optimize staffing during peak hours and events.
- Recruited, trained and supervised new employees.
General Manager
Builders First Choice
Davenport
12.2021 - 08.2025
- Oversaw daily operations and maintained high service standards for customer satisfaction.
- Managed inventory control processes to ensure product availability and accuracy.
- Collaborated with suppliers to negotiate pricing and terms for materials procurement.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Loves Travel Stop
Elkhorn
01.2019 - 12.2021
- Oversaw daily operations and maintained high service standards for customer satisfaction.
- Developed staff schedules to optimize workflow and meet business demands.
- Trained team members on safety protocols and operational procedures for efficiency.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
General Manager
Mills Fleet Farm
Oconomowoc
08.2018 - 12.2018
- Oversaw daily operations and maintained high service standards for customer satisfaction.
- Managed inventory control processes to ensure product availability and accuracy.
- Developed staff schedules to optimize workflow and meet business demands.
- Trained team members on safety protocols and operational procedures for efficiency.
Store Manager
Cabela's
Kearney
08.2014 - 08.2018
- Managed daily store operations and ensured efficient workflow among staff.
- Implemented store policies to enhance safety and operational efficiency for staff.
- Trained employees on inventory management and customer service best practices.
- Conducted regular inventory checks to ensure stock levels met customer demand.
- Oversaw merchandise display and maintained attractive visual presentation standards.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
Assistant Manager
Walmart
Flagstaff
05.2013 - 08.2014
- Managed daily operations and team schedules to ensure smooth workflow.
- Assisted in training new associates on company policies and customer service standards.
- Coordinated inventory management and restocking to maintain product availability.
- Oversaw cash handling procedures and ensured accurate register operations.
- Implemented store promotions and merchandising strategies to enhance customer engagement.
Store Manager
Home Depot
Homer Glen
05.2009 - 05.2013
- Managed daily store operations and ensured efficient workflow among staff.
- Trained employees on inventory management and customer service best practices.
- Scheduled employee shifts to optimize staffing during peak hours and events.
- Oversaw merchandise display and maintained attractive visual presentation standards.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Implemented store policies to enhance safety and operational efficiency for staff.
Store Manager
Lowes Home Improvment
Lincolnwood
09.1996 - 05.2009
- Managed daily store operations and ensured efficient workflow among staff.
- Scheduled employee shifts to optimize staffing during peak hours and events.
- Trained employees on inventory management and customer service best practices.
- Oversaw merchandise display and maintained attractive visual presentation standards.
- Conducted regular inventory checks to ensure stock levels met customer demand.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
Education
Associate of Science - Criminal Justice
Hawkeye Community College
Waterloo, IA05-1993
Skills
- Inventory management
- Sales forecasting
- Visual merchandising
- Cash handling
- Customer service
- Employee training
- Performance evaluation
- Team building
- Leadership development
Timeline
Store Manager
Sportsman's Warehouse
08.2025 - Current
General Manager
Builders First Choice
12.2021 - 08.2025
General Manager
Loves Travel Stop
01.2019 - 12.2021
General Manager
Mills Fleet Farm
08.2018 - 12.2018
Store Manager
Cabela's
08.2014 - 08.2018
Assistant Manager
Walmart
05.2013 - 08.2014
Store Manager
Home Depot
05.2009 - 05.2013
Store Manager
Lowes Home Improvment
09.1996 - 05.2009
Associate of Science - Criminal Justice
Hawkeye Community College