Summary
Overview
Work History
Education
Skills
Timeline
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Brian Harrison James

Morganton

Summary

Dynamic Senior Manager in Quality Assurance at Hilton, recognized for consistently exceeding evaluation goals and achieving significant cost savings. Expert in data analysis and project management, with a proven track record of enhancing hotel performance and fostering teamwork. Passionate about driving quality standards and delivering exceptional results in the hospitality industry.

Overview

21
21
years of professional experience

Work History

Senior Manager, Quality Assurance

Hilton
04.2008 - Current
  • Company Overview: Field based, NC
  • Administer routine on-site Quality Assurance evaluations to 130+ hotels annually in terms of cleanliness, condition, adherence to brand standards, and life safety.
  • Communicate and provide support to hotel staff, owners, and brand partners to answer inquiries on brand standards, Quality Assurance compliance, procedures, and improvement plans.
  • Verify PIP compliance and/or completion.
  • Review FRCM scope requirements with hotel teams.
  • Monitor travel expenses, ensuring that monthly and annual goals are met.
  • Generate final reports and prepare photographic documentation for review.
  • Balance multiple projects at a time and assist with additional projects as needed.
  • Field based, NC
  • Conducted international Quality Assurance audits in Turkey, Poland, Spain, Germany, and Canada.
  • Managed on the job training for auditors.
  • Co-created a revised training model for newly hired Quality Assurance auditors.
  • Key point of contact between Quality Assurance and Brand Performance Support.
  • Consistently exceeds annual evaluation and cost per evaluation goals and have an annual cost savings.
  • Former Quality Assurance representative for Brand Analytics Council and Tableau liaison.
  • 2016 Facilitated Quality Assurance sessions for Hampton and Hilton Garden Inn General Manager Leadership class.
  • 2015 Independently facilitated two regional workshops for General Managers from Hampton, Hilton Garden Inn, Homewood Suites, and Home2 Suites.
  • 2013 Spirit of Hilton Award.

General Manager

Interstate Management and Investment Corporation
Morganton
11.2004 - 04.2008
  • Company Overview: Morganton, NC
  • Accountable for profit and loss, managed multi-million dollar revenue budget and oversee all hotel operations.
  • Generate monthly forecast including house profit and GOP estimates.
  • Maintain all aspects of revenue maximization, serve guests, coordinate all public relations and marketing activities, hire and train staff, oversee any renovations.
  • Morganton, NC
  • This 85 room mid-scale focus service property with versatile meeting space receives the highest market share as well as highest ADR and RevPar.
  • The hotel is one of the top performing hotels within the company in revenue generation and is the highest performing hotel in Quality Assurance inspections.
  • 2015 IMIC Hotels General Manager of the Year.
  • Increased revenues year over year by 5-14 percent.
  • 2005-2008 Received 6 Hilton 'Excellence in Quality Awards'.
  • 9 consecutive Hampton 'Wall of Fame' awards.
  • 2004, 2005 Hampton 'Circle of Excellence' awards.
  • Beta site for Hampton's Green Thumb program and breakfast tracking system.

Education

Certificate - Corporate Communications

eCornell University
Ithaca, NY
12-2024

Project Management - Project Management Certificate

eSpelman University
12.2023

General Studies -

Guild Education/Sophia Learning
03.2023

Certificate - Hotel Planning and Design

eCornell University
11.2019

Certificate - Leadership

eCornell University
08.2017

Certified Hotel Administrator -

American Hotel & Lodging Association Educational Institute
02.2007

Undergraduate Studies -

East Tennessee State University
01.1994

Honors Diploma -

Johnson County High School
05.1993

Skills

  • Microsoft Office
  • Salesforce
  • Outlook
  • Time management
  • Communication skills
  • Leadership
  • Problem solving
  • Critical thinking
  • Project management
  • Quality assurance
  • Data analysis
  • Decision-making
  • Adaptability and flexibility
  • Reporting and documenting
  • Scheduling and coordinating
  • Performance reviewing
  • Teamwork and collaboration
  • Problem resolution

Timeline

Senior Manager, Quality Assurance

Hilton
04.2008 - Current

General Manager

Interstate Management and Investment Corporation
11.2004 - 04.2008

Certificate - Corporate Communications

eCornell University

Project Management - Project Management Certificate

eSpelman University

General Studies -

Guild Education/Sophia Learning

Certificate - Hotel Planning and Design

eCornell University

Certificate - Leadership

eCornell University

Certified Hotel Administrator -

American Hotel & Lodging Association Educational Institute

Undergraduate Studies -

East Tennessee State University

Honors Diploma -

Johnson County High School

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Brian Harrison James