Brian Green
Fayetteville
Summary
Talented Telecommunications Engineer with experience delivering leadership and guidance in development and operation of innovative technology programs and systems for customers. Broad background in voice and data systems, infrastructure and secure technology.
Currently have a DOD security clearance
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unified Communications Voice Engineer
Defense Health Agency
03.2023 - Current
- Working as a Unified Communications Voice Engineer for the Fort Liberty Womack hospital IMD team Maintaining Avaya/Cisco Voip and Avaya Digital Communications , I troubleshoot issues reported by customers like tracing the calls, Checking route patterns Adding/removing extensions, Swapping of extensions, Adding/removing of voicemail box, Coverage path, Call pick up group, Intercom group, Call forwarding, Hunt groups , VDN, Vectors.
- Cisco Unity Voicemail 5.0 setup and configuration of user accounts.
- Cisco Unified Call Manager (CUCM) administration, installation, troubleshooting,
and support. - Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Assisting with the Army Voice Moderation project migrating Ft. Liberty WAMC hospital Avaya PBX to (CUCM) Cisco Unified Call Manager.
- Programmed and monitor beepers and overhead paging systems.
- Create Vocera accounts for hands free communication between health care professionals.
- Create ACDs (automatic call distribution) for call center agents to distribute and manage large call volumes
- Monitored Avaya trunks, hardware alarms, Troubleshooting Avaya voice issues.
- Cisco Unified Call Manager user moves, adds, and changes.
- Experience providing and implementing network infrastructures and developing, operating, and managing a VoIP environment.
- Provide Tier II/III support for all voice related technologies using service now ticketing system
Network Administrator
GC&E Systems Group NEC
09.2022 - 03.2023
- Configuring various Juniper and Cisco Network Routing/Switching devices (OSPF).
- Creating and maintaining various Virtual Local Area Networks (VLANs) in support of Layer2
- Update and apply Cisco and Juniper Operating System (OS) patches and software enhancements.
- Apply and maintain appropriate Defense Information Systems Agency (DISA) Security Technical Implementation Guide(STIG)
- Install and configure General Dynamics Keying Generator (KG-175D) and KG-175A/G network encryption devices to include updating Communication Security (COMSEC) keys.
- Diagnose, troubleshoot and repair any network issues or problems related to network connectivity to include associated VLAN, Multiprotocol Label Switching (MPLS), or Virtual Protocol Label Switching (VPLS) related problems.
Network Support Technician
GC&E Systems Group NEC
05.2022 - 09.2022
- Installing, removing, testing, modifying, programming, maintaining, and repairing digital networking switches, voice and /or non-voice telecommunications equipment, including Voice over Internet Protocol (VoIP).
- Configured Network switches with current IOS, Vlan, and specified user data information. .
- Diagnosed, troubleshooted and repaired any network issues or problems related to network connectivity with Network Switches on Fort Bragg.
- Monitored network devices/systems and all connected devices equipment to ensure adherence to information assurance.
- Consistently updates Remedy Asset Management database, maintaining accountability of existing/ newly installed hardware and software (i.e., Switches, UPS, Cable pair assignments).
Information Technology Technician
Kingfisher Systems
03.2022 - 05.2022
- Built and Installed communications equipment racks in Government Facility's.
- Assisted Network and SATCOM Engineers in integrating SATCOM Network communications.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Utilized Microsoft Visio to develop network diagrams.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
Cable Infrastructure Technician
Jacobs
06.2021 - 03.2022
- Installed and maintained data and voice circuits through routers, switches, and WAN devices.
- Performed over 200 Cisco wireless access points(WAP) installations.
- Cross-connecting circuits using patch panels
- Coordinated installation of new users and relocations of existing users.
- Uses various network diagnostic tools and test equipment to discover equipment malfunctions and operational difficulties.
- Conducted site surveys to validate customer's infrastructure deliverables.
Senior Cable Installer
United States Army
07.2018 - 10.2020
- Researched and recommended network and data communications hardware and software
- Provided training on use, troubleshooting and calibration of equipment.
- Fusion spliced severed fiber cables to restore functionality.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Coordinated installation of new users and relocations of existing users.
Senior Tower Technician
United States Army
12.2016 - 07.2018
- Performed tower construction at heights of 250 feet while maintaining focus on safety at all times
- Provided maintenance on tower microwave drums used signals for AFN-Armed forces network.
- Supervised a team of four tower climbers resulting in no injuries and always accomplishing the job
- Prepared variety of different written communications, reports and documents
Cable Systems Installer Maintainer
United States Army
07.2013 - 11.2016
- Primary responsible for maintenance of Fiber Optic Cable, Wired Cable communications systems, communication security devices and other associated equipment.
- Installed and terminated over 400 Cat 6 cables and 200 Fiber optic single & multi-mode cables
- Managed over 20 field service request per week.
- Supported U.S Army CENTCOM by moving over 10,000 feet of copper cabling to provide and improved reliability of communications services to customers in kuwait.
- Improved operations through consistent hard work and dedication.
Education
No Degree - Cable Installer Maintainer
United States Army Signal School
Fort Gordon2013
High School Diploma -
Panther Creek High School
Cary, NC2012
Skills
- Active Security Clearance
- Self-motivated professional
- Microsoft Outlook
- Strong Communication Skills
- Telecommunications
- Leadership
- Network Troubleshooting
- Technician support
- LAN and WAN expertise
- Network repairs and maintenance
Certification
- Grativec Tower Climber & Rescue Trainer
- Certified Fiber Optics Installer
- CompTIA Security+
- CCNA - Cisco Certified Network Associate
Timeline
Unified Communications Voice Engineer
Defense Health Agency
03.2023 - Current
Network Administrator
GC&E Systems Group NEC
09.2022 - 03.2023
Network Support Technician
GC&E Systems Group NEC
05.2022 - 09.2022
Information Technology Technician
Kingfisher Systems
03.2022 - 05.2022
Cable Infrastructure Technician
Jacobs
06.2021 - 03.2022
Senior Cable Installer
United States Army
07.2018 - 10.2020
Senior Tower Technician
United States Army
12.2016 - 07.2018
Cable Systems Installer Maintainer
United States Army
07.2013 - 11.2016
No Degree - Cable Installer Maintainer
United States Army Signal School
High School Diploma -
Panther Creek High School
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