Brian Fisher
Garner
Summary
Dynamic Customer Experience Manager with a proven track record at The Home Depot, excelling in customer engagement and decision-making. Enhanced service quality through creating game plans and effective team training, achieving significant improvements in customer satisfaction. Skilled in product promotion and operational efficiency.
Overview
16
16
years of professional experience
Work History
Customer Experience Manager
The Home Depot
03.2010 - Current
- Trained and mentored associates on best practices in customer service and engagement.
- Analyzed customer data to identify trends and implement game plans.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
Receiving Supervisor
The Home Depot Inc
03.2010 - Current
- Monitored performance metrics, identifying areas for improvement to increase efficiency in receiving processes.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
- Conducted periodic performance reviews for team members, offering constructive feedback and identifying opportunities for professional development.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Education
High School Diploma -
Cary High School
Cary, NCNo Degree -
East Carolina University
Greenville, NCSkills
- Customer empathy
- Decision-making
- Product promotion
Timeline
Customer Experience Manager
The Home Depot
03.2010 - Current
Receiving Supervisor
The Home Depot Inc
03.2010 - Current
High School Diploma -
Cary High School
No Degree -
East Carolina University
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