Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brian Dolan

Wilmington

Summary

Experienced professional with a strong background in operational management and customer service. Known for implementing process improvements and fostering team collaboration, driving efficiency and client satisfaction in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Sales Service Representative

CINTAS, Professional Uniform and Facility Services
Wilmington, NC
09.2024 - Current
  • Managed customer inquiries and provided product information to enhance client satisfaction.
  • Assisted in processing orders and maintained accurate inventory records to ensure timely delivery.
  • Collaborated with team members to streamline service processes and improve operational efficiency.
  • Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.

Back of House Manager

Buffalo Wild Wings
Wilmington, NC
09.2021 - 09.2024
  • Supervised kitchen operations, ensuring compliance with food safety standards and quality control.
  • Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
  • Trained and mentored staff on kitchen procedures, enhancing team performance and efficiency.
  • Implemented workflow improvements, optimizing food preparation and service speed during peak hours.

Bar Manager

Pine Valley Country Club
Wilmington, NC
06.2017 - 09.2021
  • Managed daily bar operations, ensuring compliance with safety and health regulations.
  • Developed and implemented beverage menu changes to enhance customer satisfaction.
  • Trained and mentored staff on mixology techniques and customer service standards.
  • Oversaw inventory control, minimizing waste through effective stock management practices.

Education

Bachelor of Arts - Communications

East Carolina University
Greenville, NC

Skills

  • Goal oriented
  • Paperwork processing
  • Leads prospecting
  • Process improvements

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Sales Service Representative

CINTAS, Professional Uniform and Facility Services
09.2024 - Current

Back of House Manager

Buffalo Wild Wings
09.2021 - 09.2024

Bar Manager

Pine Valley Country Club
06.2017 - 09.2021

Bachelor of Arts - Communications

East Carolina University
Brian Dolan