Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Timeline
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Bria Byrd

Durham

Summary

Process-driven leader with 5+ years of experience driving operational excellence, continuous improvement, and data-based decision making. Proven record of identifying process gaps, implementing optimized workflows, and delivering measurable results through KPI analysis, cross-functional collaboration, and strategic coaching. Skilled in Power BI, training facilitation, and change management. Recognized for leading successful new location launches, reducing inefficiencies, and building high-performing teams.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

T-Mobile
01.2022 - Current
  • Led process optimization for two new store launches, implementing workflows that improved onboarding efficiency by 30% and reduced time-to-productivity for new hires.
  • Analyzed KPIs in Power BI to identify performance gaps and drive targeted improvement strategies, resulting in a 15% sales lift within one quarter.
  • Developed and executed continuous improvement initiatives to streamline customer service processes, increasing NPS scores by 10 points.
  • Partnered cross-functionally with HR, Operations, and Regional Leadership to align process improvements with business objectives.
  • Achieved Winner’s Circle recognition (Top 20% nationwide) for performance excellence.

Retail Associate Manager

T-Mobile
01.2019 - 01.2022
  • Implemented data-driven performance reviews, leveraging KPI dashboards to track employee progress and identify skill development needs.
  • Collaborated on process mapping and onboarding redesign, reducing ramp-up time for new hires by 25%.
  • Facilitated training sessions and process workshops to enhance operational efficiency and team engagement.
  • Supported conflict resolution and employee relations to maintain high-performance culture.

Education

B.S. Business Administration - Human Resource Management

Colorado Technical University
06-2024

Skills

  • Power BI
  • Workday
  • KPI Tracking
  • Process Mapping
  • HRIS Tools
  • Microsoft Office Suite
  • Data Visualization
  • Performance Metrics Analysis
  • Sales leadership
  • Sales analysis

CORE COMPETENCIES

  • Continuous Improvement & Process Optimization
  • KPI Development & Data Analysis (Power BI)
  • Root Cause Analysis & Problem-Solving
  • Cross-Functional Team Leadership
  • Training & Workshop Facilitation
  • Change Management
  • Operational Strategy & Execution
  • Lean / Process Mapping Methodologies
  • Talent Development & Succession Planning

Timeline

Retail Store Manager

T-Mobile
01.2022 - Current

Retail Associate Manager

T-Mobile
01.2019 - 01.2022

B.S. Business Administration - Human Resource Management

Colorado Technical University

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Bria Byrd