Breyonna Cherry
Wilson
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
North Carolina Department of Revenue
Rocky Mount
11.2024 - Current
- Assisted customers with inquiries regarding tax processes and regulations.
- Processed tax returns and payments accurately and efficiently.
- Maintained confidential customer records following state privacy guidelines.
Assembly Line Worker
Cummins
Rocky Mount
10.2024 - 11.2024
- Operated assembly line equipment to ensure efficient production processes.
- Inspected products for quality and compliance with specifications.
- Collaborated with team members to streamline assembly procedures.
Office Assistant
Carolina Eagle Distribution- Budweiser
Rocky Mount
08.2024 - 10.2024
- Managed office communications and maintained a professional environment at Carolina Eagle Distribution.
- Organized schedules and coordinated meetings for team members and management staff.
- Processed incoming and outgoing shipments using inventory management software effectively.
Bank Teller
Providence Bank
Rocky Mount
03.2023 - 06.2024
- Processed customer transactions accurately and efficiently at Providence Bank.
- Assisted customers with account inquiries and provided account information.
- Maintained cash drawer, ensuring accurate funds throughout the shift.
Restaurant Hostess
Applebee's Grill + Bar
Rocky Mount
11.2023 - 03.2024
- Greeted guests warmly upon arrival and ensured a smooth seating process.
- Managed reservations and waitlists effectively during peak dining hours.
- Assisted servers by coordinating guest seating and special requests.
Education
Ralph L. Fike High School
Wilson , NCSkills
- Customer service
- Tax processing
- Confidential record management
About me
Motivated and dependable professional with a strong work ethic and a positive, team-oriented attitude. Known for being adaptable, accountable, and easy to work with in collaborative environments. Brings a calm, focused approach to tasks while maintaining productivity and meeting deadlines. Committed to contributing to team success and fostering a positive workplace culture.
Timeline
Customer Service Agent
North Carolina Department of Revenue
11.2024 - Current
Assembly Line Worker
Cummins
10.2024 - 11.2024
Office Assistant
Carolina Eagle Distribution- Budweiser
08.2024 - 10.2024
Restaurant Hostess
Applebee's Grill + Bar
11.2023 - 03.2024
Bank Teller
Providence Bank
03.2023 - 06.2024
Ralph L. Fike High School