Brett Multer
Greensboro,NC
Summary
Experienced with customer service, inventory management, and sales transactions. Utilizes strong communication skills to assist customers and resolve issues. Knowledge of retail operations and maintaining clean, organized store environment.
Overview
21
21
years of professional experience
Work History
MEMBERSHIP SALES CLERK
Costco
09.2013 - Current
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Operated cash register efficiently, processing transactions accurately and handling cash securely.
- Maintained organized merchandise displays, enhancing product visibility and accessibility for customers.
- Collaborated with team members to replenish stock and maintain inventory levels on the sales floor.
- Demonstrated product knowledge to educate customers on features and benefits, improving satisfaction.
- Handled customer returns and exchanges professionally, addressing concerns to retain customer loyalty.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Food and Beverage Manager
Triad Lanes
08.2004 - 06.2013
- Managed daily operations of food and beverage services to ensure high-quality guest experiences.
- Developed and implemented standard operating procedures for efficient service delivery.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Monitored inventory levels, placing orders to maintain optimal stock availability.
- Oversaw compliance with health and safety regulations within food preparation and service areas.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
Education
High School Diploma - General Studies
Brittain Academy
High Point, NC1999
Timeline
MEMBERSHIP SALES CLERK
Costco
09.2013 - Current
Food and Beverage Manager
Triad Lanes
08.2004 - 06.2013
High School Diploma - General Studies
Brittain Academy