Summary
Overview
Work History
Education
Skills
Timeline
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Brett Kollander

Morrisville

Summary

Experienced retail supervisor with a strong background in leadership, boasting 3 years of proven success in guiding teams and fostering a cohesive work environment. With a total of 5 years in the retail industry, excels at executing tasks efficiently, connecting with team members, and providing exceptional customer service. Proficient in conflict resolution, cash handling, and basic accounting practices, dedicated to ensuring smooth operations and delivering top-notch service to customers.

Overview

5
5
years of professional experience

Work History

Service & Engagement Team Lead

Target
11.2022 - Current
  • Lead a team of over 20 team members to deliver quality interactions to our customers.
  • Responsibilities include: Training and coaching the team to ensure orders are delivered on time and that our Customers are checked out quickly and interacted with well; Looking into scheduling to ensure there are no gaps and partnering with HR to hire when needed; Oversee cash handling and daily accounting, ensuring team members are accurately completing processes daily; Using reporting to hold team members accountable for attendance, performance, and metric results.

Tech Consultant

Target
11.2021 - 11.2022
  • Delivered a positive guest experience using my knowledge of technology and excellent customer service capabilities.
  • Responsibilities included: Ensured the sales floor was filled and prices were displayed correctly; Helped answer customer questions and getting them the correct products for their needs.

Supervisor

Sheetz
01.2021 - 10.2021
  • Led a team of 2-5 people at a time to execute all functions of the gas station and kitchen.
  • Responsibilities included: Run a register to help customers checkout; ensure food safety procedures were followed by checking dates, temperatures, and cleanliness in the kitchen; managed quantities of items in the kitchen and placed orders for new product, as well as assisted with stocking and organizing deliveries.

Team Member

Sheetz
02.2020 - 01.2021
  • Charged with doing everything in the strobe to ensure quick service for customers.
  • Responsibilities included: Running a register; Stocking shelves; making food; cleaning and emptying trash.

Education

Wake Tech Community College
Morrisville, NC
05.2020

UNC-Greensboro
Greensboro, NC
12.2019

Skills

  • Customer Service
  • Problem Solving
  • Team Development
  • Money Handling
  • Communication
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Computer skills
  • Product knowledge

Timeline

Service & Engagement Team Lead

Target
11.2022 - Current

Tech Consultant

Target
11.2021 - 11.2022

Supervisor

Sheetz
01.2021 - 10.2021

Team Member

Sheetz
02.2020 - 01.2021

Wake Tech Community College

UNC-Greensboro

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Brett Kollander