Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keiona Edge

Cerro Gordo

Summary

Dynamic and detail-oriented Medical Receptionist with proven expertise at Rye Wellness Center in patient registration and insurance verification. Adept at appointment scheduling and delivering exceptional customer service, ensuring a seamless experience for patients. Committed to maintaining HIPAA compliance while effectively managing medical records and fostering positive communication between patients and healthcare providers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Rye Wellness Center
Whiteville
04.2025 - Current
  • Greeted patients and ensured a welcoming environment at the wellness center.
  • Verified insurance information and processed patient registration forms accurately.
  • Coordinated communication between patients and healthcare providers effectively.
  • Scheduled appointments using electronic health record systems efficiently.
  • Managed incoming calls, addressing inquiries and directing them appropriately.
  • Handled confidential patient information with discretion and professionalism.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Receptionist

G and G Healthcare
Whiteville
09.2022 - 04.2024
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Truist

Customer Service Representative
Whiteville
06.2022 - 09.2022
  • Maintained customer financial information and files.
  • Supervised tellers to verify compliance with both federal and local regulations.
  • Adhered to regulatory and company security and audit procedures.
  • Used dynamic research and interpersonal skills to swiftly resolve customer issues.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Receptionist

Dr of Physical Therapy
Whiteville
07.2020 - 06.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

Associate of Applied Science - Medical Office Assistance

Southeastern Community College
Whiteville, NC
06.2023

Skills

  • Project Management
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Customer service
  • Strategic Planning
  • Tech-Savvy
  • Travel Coordination
  • Conflict resolution
  • Medical records management
  • EMR / EHR
  • Payment collection
  • Patient scheduling
  • HIPAA guidelines
  • Appointment management
  • HIPAA compliance
  • Medical office administration
  • Insurance verifications

Certification

Medical Office Administration

Timeline

Medical Receptionist

Rye Wellness Center
04.2025 - Current

Receptionist

G and G Healthcare
09.2022 - 04.2024

Truist

Customer Service Representative
06.2022 - 09.2022

Receptionist

Dr of Physical Therapy
07.2020 - 06.2022

Associate of Applied Science - Medical Office Assistance

Southeastern Community College

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Keiona Edge