Keiona Edge
Cerro Gordo
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise at Rye Wellness Center in patient registration and insurance verification. Adept at appointment scheduling and delivering exceptional customer service, ensuring a seamless experience for patients. Committed to maintaining HIPAA compliance while effectively managing medical records and fostering positive communication between patients and healthcare providers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Rye Wellness Center
Whiteville
04.2025 - Current
- Greeted patients and ensured a welcoming environment at the wellness center.
- Verified insurance information and processed patient registration forms accurately.
- Coordinated communication between patients and healthcare providers effectively.
- Scheduled appointments using electronic health record systems efficiently.
- Managed incoming calls, addressing inquiries and directing them appropriately.
- Handled confidential patient information with discretion and professionalism.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Receptionist
G and G Healthcare
Whiteville
09.2022 - 04.2024
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Truist
Customer Service Representative
Whiteville
06.2022 - 09.2022
- Maintained customer financial information and files.
- Supervised tellers to verify compliance with both federal and local regulations.
- Adhered to regulatory and company security and audit procedures.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Receptionist
Dr of Physical Therapy
Whiteville
07.2020 - 06.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Associate of Applied Science - Medical Office Assistance
Southeastern Community College
Whiteville, NC06.2023
Skills
- Project Management
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Strategic Planning
- Tech-Savvy
- Travel Coordination
- Conflict resolution
- Medical records management
- EMR / EHR
- Payment collection
- Patient scheduling
- HIPAA guidelines
- Appointment management
- HIPAA compliance
- Medical office administration
- Insurance verifications
Certification
Medical Office Administration
Timeline
Medical Receptionist
Rye Wellness Center
04.2025 - Current
Receptionist
G and G Healthcare
09.2022 - 04.2024
Truist
Customer Service Representative
06.2022 - 09.2022
Receptionist
Dr of Physical Therapy
07.2020 - 06.2022
Associate of Applied Science - Medical Office Assistance
Southeastern Community College
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