Breonna Kegley
Grover
Summary
Dynamic and compassionate professional with proven expertise in collections and patient care, demonstrated at Farmers Home Furniture and Peachtree Nursing Home. Excelled in skip tracing and credit analysis while delivering exceptional customer service. Achieved significant improvements in collections efficiency and patient wellbeing through strategic negotiation and attentive care. Showcases strong decision-making and active listening skills, enhancing team collaboration and goal achievement.
Overview
4
4
years of professional experience
Work History
Collections Representative
Farmers Home Furniture
04.2024 - 01.2025
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Used skip tracing resources to locate debtors and updated information in company system.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Resolved challenging situations with friendly but firm strategies.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
Pca
Peachtree Nursing Home
06.2021 - 05.2022
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Collections Representative
Farmers Home Furniture
01.2021 - 06.2021
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled multiple outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing resources to locate debtors and updated information in company system.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Pca
Country Time Inn Assisted Living
08.2020 - 01.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Education
High School Diploma - High School Diploma
Kings Mountain High School
Kings Mountain 08.2020
Skills
- Team player
- Goal oriented
- Team collaboration
- Mathematics skills
- Data entry
- Credit analysis
- Skip tracing
- Assertiveness
- Accounting skills
- Multi-line phone systems
- Payment arrangements
- Great phone demeanor
- Friendly voice
- Credit reporting
- Active listening
- Decision-making
Timeline
Collections Representative
Farmers Home Furniture
04.2024 - 01.2025
Pca
Peachtree Nursing Home
06.2021 - 05.2022
Collections Representative
Farmers Home Furniture
01.2021 - 06.2021
Pca
Country Time Inn Assisted Living
08.2020 - 01.2021
High School Diploma - High School Diploma
Kings Mountain High School
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