Summary
Overview
Work History
Education
Skills
Timeline
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Breonica Smith

Raleigh

Summary

Dynamic professional with experience at Amazon and Dunkin Donuts & Baskin Robbins, specializing in problem solving and effective communication. Demonstrated ability to maintain safety protocols and enhance customer service. Recognized for attention to detail and team collaboration, consistently achieving productivity targets and fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Picker

Amazon
Garner
03.2024 - 01.2025
  • Communicated order status updates effectively with team members.
  • Executed item picking tasks according to specifications, meeting daily productivity targets.
  • Inspected product quality prior to packing and shipping orders.
  • Verified accuracy of picked, packed, and shipped items for customer orders.
  • Organized goods in warehouse by category, size, or weight for efficient access.
  • Utilized RF scanners for accurate product scanning and inventory management.
  • Reported damaged or defective items immediately to supervisor.
  • Maintained a clean, organized work area to ensure safety standards.

Shift Manager

Dunkin Donuts & Baskin Robbins
Raleigh
08.2021 - 12.2023
  • Enforced safety standards across store operations, ensuring proper equipment usage.
  • Secured compliance with health and safety regulations to promote workplace safety.
  • Accurately completed all opening and closing duties in accordance with established guidelines.
  • Coordinated with departments to resolve customer inquiries swiftly and effectively.
  • Managed conflicts between employees and customers professionally to maintain harmony.
  • Cultivated positive relationships with staff, customers, and vendors to enhance collaboration.
  • Maintained cleanliness and organization of work areas for optimal efficiency.
  • Investigated customer complaints regarding merchandise quality or availability without delay.

Education

High School Diploma -

Broughton Needham High School
Raleigh, NC
06-2021

Skills

  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Customer service
  • Team collaboration
  • Workplace organization
  • Safety protocols

Timeline

Picker

Amazon
03.2024 - 01.2025

Shift Manager

Dunkin Donuts & Baskin Robbins
08.2021 - 12.2023

High School Diploma -

Broughton Needham High School

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Breonica Smith