Bre Warchol
Rockingham
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Eldercare at Home
Wilmington
08.2024 - Current
- Oversaw schedules by engaging individuals through text, call and email.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Confident and proficient in Martixcare System
- Assisted with payroll administration, organizing timecards, absence reports, and bonuses.
- Maintained positive relationships with clients and families, going beyond basic requirements to meet every need.
- Trained new staff on policies, procedures, and best practices in eldercare coordination.
- Preformed data entry, filling, scanning, and uploading documents
- Rotated and managed our oncall service line
- Assisted in staff meetings, agency surveys/audits, and community relation activities, as directed.
- Resolved conflicts and addressed concerns promptly to ensure client satisfaction.
Patient Service Specialist - Hematology/Oncology
Central Vermont Medical Center
Berlin
10.2022 - 07.2024
- Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.
- Registered, scheduled and checked in patients with accurate use of Epic electronic record system.
- Managed daily workload efficiently while prioritizing tasks according to urgency levels.
- Supported training of new Patient Access Representatives by sharing knowledge and experience.
- Scanned medical records and processed Release of Information forms.
- Processed payments from patients, including cash, check, or credit card transactions.
Team Lead
Burger King
Berlin
02.2020 - 03.2022
- Improved team performance by training employees in cash register operations, procedures, and customer service.
- Rotated through series of different stations based on team needs.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Recommended and executed improvements for production and product quality.
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
Education
Bachelor of Arts (B.A.) - Business Management
Champlain Collage
High School -
Penn Foster
Skills
- Excellent Customer Service Skills and customer relationship management
- Proficiency in office programs
- Accurate recordkeeping
- Reliable and Dependable
- Positive Attitude
- Healthcare Systems Knowledge (epic, matrix’s)
- Calm and Effective Under Pressure
- Registration and Scheduling
- Ongoing client support
- Telephone communication
- Payroll processing
Timeline
Service Coordinator
Eldercare at Home
08.2024 - Current
Patient Service Specialist - Hematology/Oncology
Central Vermont Medical Center
10.2022 - 07.2024
Team Lead
Burger King
02.2020 - 03.2022
Bachelor of Arts (B.A.) - Business Management
Champlain Collage
High School -
Penn Foster