Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenna Owens

Durham,NC

Summary

Find a career position using skills in foodservice operations, hospitality management and customer service that will utilize my talent and experience.

Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations. Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly; certified by ServSafe association and by the FDRP receiving my certificate in Dining Room Associate.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Server Trainer

First Watch Daytime Cafe
10.2021 - Current
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Food and Beverage Supervisor

Marriott RTP
10.2022 - 06.2024
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Worked with qualified chef to diversify menu with new offerings.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Monitored food preparation, production, and plating for quality control.
  • Set and oversaw weekly and special event menu plans.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Planned and executed promotions and special events in close collaboration with management.
  • Ordering supplies, maintaining inventory, and reporting and returning substandard items.
  • Controlled beverage costs and managed inventory.
  • Building and maintaining positive relationship with vendors, suppliers and beverage distributors.

Fine Dining Server Trainer

Perry's Steakhouse
11.2021 - 11.2023
  • Responsible for teaching new servers the specific skills and knowledge required to provide exceptional customer service in a high-end restaurant setting.
  • Lead hands-on training on the dining room floor, demonstrating proper table setting, food presentation, and service sequence, ensuring new servers can execute tasks with confidence.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Suggested wine pairings to go with specific menu items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Catered to private parties ranging six guests to twenty two all alone.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Major Areas of Studies - Restaurant Management and Lodging/ Tourism

Cuyahoga Community College
Cleveland, OH
01.2010

High School Graduate - Culinary Arts program

Jane Addams Business Career Center
Cleveland, OH
01.2007

Skills

  • Safety and Sanitation
  • Excellent customer service and sales skills
  • Composure in Stressful Situations
  • Exceeding Customer Expectations
  • Maintaining Poise
  • Wine service
  • Food and beverage pairings
  • Food safety oversight
  • Menu design
  • Staff scheduling
  • Strong leadership
  • High volume dining
  • Banquet coordination
  • Exceptional communication
  • Bar Knowledge
  • Training expertise

Timeline

Food and Beverage Supervisor

Marriott RTP
10.2022 - 06.2024

Fine Dining Server Trainer

Perry's Steakhouse
11.2021 - 11.2023

Server Trainer

First Watch Daytime Cafe
10.2021 - Current

Major Areas of Studies - Restaurant Management and Lodging/ Tourism

Cuyahoga Community College

High School Graduate - Culinary Arts program

Jane Addams Business Career Center

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Brenna Owens