Brene Iverson
Cary
Summary
Goal-oriented individual with experience in customer service and sales industries. I've proven leadership abilities, I'm committed to streamlining procedures while optimizing employee talent. I'm a strong leader, problem- solver, and promote organizational efficiency. I use independent decision-making skills and
sound judgment to positively impact company success. I’m a problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and
relationship-building skills. I'm dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Registered Behavior Technician
Compleat Kidz
Apex
05.2025 - Current
- Implemented individualized behavior intervention plans for children with developmental challenges.
- Assisted in conducting behavioral assessments to identify client needs and goals.
- Collaborated with a team to develop strategies for skill acquisition and behavior reduction.
- Monitored progress and documented data on client behaviors during therapy sessions.
- Engaged clients in therapeutic activities to promote social skills and communication.
Sales Manager
Rent A Center Warehouse & Retail Store
Fayetteville
03.2023 - 11.2024
- Led team in achieving sales targets and improving customer engagement.
- Trained new staff on product knowledge and sales techniques.
- Managed inventory levels and ensured stock availability for customers.
- Oversaw customer service operations, resolving issues and enhancing satisfaction.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
Customer Service Manager
Food Lion
Savannah
06.2019 - 03.2022
- Supervised daily operations to enhance customer service quality and efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Coordinated schedules to optimize staff coverage during peak hours.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored staff performance to ensure adherence to customer service standards.
Education
Jack Britt
Hope Mills, NCPastry Arts Diploma - Professional Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO 04.2024 - 07.2025
Skills
- Data documentation
- Skills acquisition
- Client engagement
- Team collaboration
- Customer relationship management
- Sales strategies
- Performance monitoring
- Staff training
- Problem solving
- Effective communication
- Conflict resolution
- Emotional intelligence
- Session preparation
- Relationship building
- Applied behavior analysis
Languages
French
Limited
Certification
- CPR
Timeline
Registered Behavior Technician
Compleat Kidz
05.2025 - Current
Pastry Arts Diploma - Professional Pastry Arts
Auguste Escoffier School of Culinary Arts
04.2024 - 07.2025
Sales Manager
Rent A Center Warehouse & Retail Store
03.2023 - 11.2024
Customer Service Manager
Food Lion
06.2019 - 03.2022
Jack Britt