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  Multi-faceted, efficient, and reliable professional with 15+ years of extensive experience in computer hardware and software; digital communications; telecommunications; and problem solving.
  Methodically troubleshoots and isolates, then resolves or escalates all facility technical issues. Clearly documents on ticket system all actions taken, clarifying the status of all issues at all times.
  Able to work with both technical and non-technical end users, helping them understand and work with a variety of computer applications. Customer Service:
  Resolves problems and communicates progress at all times.
  Exceeds end-user expectations at all times, even with the most demanding customer.
  Consistently maintains low Average Call Handle time high First Call Resolution rate. Hardware and Software:
  Troubleshoot and document hardware and connectivity issues at client facilities.
  Documents all actions taken so other team members are cable of follow-through as necessary.
  Maintains professional curiosity to rapidly learn new software and obtain certifications in same.


 Strong dedication to helping customers resolve issues and developing a positive image for the company. Excel in team collaborations and alone. Proven ability to attentively listen, create professional relationships with customers and troubleshoot techinical problems. 

Graduate student in Strategic Communications who has proven ability in interpersonal communication, proofreading, and editing confidential and public documents. Skilled in Mac/iOS, Microsoft/Windows, and Good suites. Excels in verbal and written communication, teamwork, and adaptability, ensuring success in collaborative and communicative environments.

Dedicated and reliable professional with a strong foundation in customer service and creative problem-solving. Proficient in WordPress development, graphics design, and adept at meeting deadlines. Strong on operating systems and all applications related to production, CRM, CMS, databases and fast on the uptake on new platforms.

Skilled in both Mac and Windows environments, with a proven ability to deliver high-quality results consistently. Career goals include leveraging technical skills to enhance user experience and drive innovation.

Brenden Carvalho

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Landscaper

Amazon Delivery Driver

Sales Associate

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BFA Graphic Design -

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Amazon Delivery Driver

Landscaper

Sales Associate

BFA Graphic Design -

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