Brenda Topete-Flores
Charlotte,NC
Overview
3
3
years of professional experience
Work History
Client Support Specialist
Concentrix CVG Customer Management Group Inc.
12.2024 - Current
- Greet customer in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Able to navigate computer systems to assist customer with billing concerns, mobile app issues, navigation, and roadside assistance.
- Certified in emergency services for Spanish customers.
- Very attentive to detail and understanding of people's needs.
Excel in fast paced environment and multitasking. - Achieving high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Proactively identified potential issues within client accounts, taking forward action to prevent escalations or any disruptions in service.
HR Specialist
QCarolina Restaurants
01.2024 - 12.2024
- Responsible for scheduling interviews, conducting interviews, and selecting new team members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Complete Payroll and cut checks for employees.
- Handle E verify and new hire paperwork properly.
- Answer phone calls and listen attentively to customers' needs, concerns, complaints, or compliments.
- Deliver superior customer service in a prompt, respectful, and courteous manner to ensure customers' concerns are resolved.
- Monitoring employee attendance and performance, addressing issues in accordance with company policies and procedures.
Shift Supervisor
Qdoba Mexican Grill
02.2023 - 07.2024
- Responsible for all aspects of the restaurant.
- Oversee food safety, food quality, and taste of food.
- Maintain a clean restaurant with the help of my team through delegating tasks and following up with the team members.
- Build client relationships and be responsible for the training of new team members.
- Complete work schedule for employees weekly.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Line Worker and Server
City Barbecue
05.2022 - 12.2023
- Ring up customer orders properly while providing excellent customer service.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Education
High School Diploma -
Rocky River High School
Charlotte, NC02.2024
Skills
- Fluent Bilingualism in Spanish
- Strong communication
- Problem resolution aptitude
- Time Management
- Customer-facing communication
- Teamwork and collaboration
- CRM software
- Relationship building
- Negotiation
- Technical Proficiency
- Organizational Abilities
Languages
Spanish
Native or Bilingual
Timeline
Client Support Specialist
Concentrix CVG Customer Management Group Inc.
12.2024 - Current
HR Specialist
QCarolina Restaurants
01.2024 - 12.2024
Shift Supervisor
Qdoba Mexican Grill
02.2023 - 07.2024
Line Worker and Server
City Barbecue
05.2022 - 12.2023
High School Diploma -
Rocky River High School
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