Brenda Topete-Flores
Charlotte,NC
Overview
3
3
years of professional experience
Work History
Client Support Specialist
Concentrix CVG Customer Management Group Inc.
12.2024 - Current
- Greet customer in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Able to navigate computer systems to assist customer with billing concerns, mobile app issues, navigation, and roadside assistance.
- Certified in emergency services for Spanish customers.
- Very attentive to detail and understanding of people's needs.
Excel in fast paced environment and multitasking. - Achieving high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Proactively identified potential issues within client accounts, taking forward action to prevent escalations or any disruptions in service.
HR Specialist
QCarolina Restaurants
01.2024 - 12.2024
- Responsible for scheduling interviews, conducting interviews, and selecting new team members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Complete Payroll and cut checks for employees.
- Handle E verify and new hire paperwork properly.
- Answer phone calls and listen attentively to customers' needs, concerns, complaints, or compliments.
- Deliver superior customer service in a prompt, respectful, and courteous manner to ensure customers' concerns are resolved.
- Monitoring employee attendance and performance, addressing issues in accordance with company policies and procedures.
Shift Supervisor
Qdoba Mexican Grill
02.2023 - 07.2024
- Responsible for all aspects of the restaurant.
- Oversee food safety, food quality, and taste of food.
- Maintain a clean restaurant with the help of my team through delegating tasks and following up with the team members.
- Build client relationships and be responsible for the training of new team members.
- Complete work schedule for employees weekly.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Line Worker and Server
City Barbecue
05.2022 - 12.2023
- Ring up customer orders properly while providing excellent customer service.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
Education
High School Diploma -
Rocky River High School
Charlotte, NC02.2024
Skills
- Fluent Bilingualism in Spanish
- Strong communication
- Problem resolution aptitude
- Time Management
- Customer-facing communication
- Teamwork and collaboration
- CRM software
- Relationship building
- Negotiation
- Technical Proficiency
- Organizational Abilities
Languages
Spanish
Native or Bilingual
Timeline
Client Support Specialist
Concentrix CVG Customer Management Group Inc.
12.2024 - Current
HR Specialist
QCarolina Restaurants
01.2024 - 12.2024
Shift Supervisor
Qdoba Mexican Grill
02.2023 - 07.2024
Line Worker and Server
City Barbecue
05.2022 - 12.2023
High School Diploma -
Rocky River High School
Similar Profiles
Susan ConnerSusan Conner
Advisor II, Customer Service at Concentrix CVG Customer Management Group IncAdvisor II, Customer Service at Concentrix CVG Customer Management Group Inc
Cynthia AdkisonCynthia Adkison
Online Advisor II, Customer Service / AARP Project at Concentrix CVG Customer Management GroupOnline Advisor II, Customer Service / AARP Project at Concentrix CVG Customer Management Group
SHELLEY CAMPBELLSHELLEY CAMPBELL
Sr. Advisor I, Blended Support at Concentrix CVG Customer Management Group IncSr. Advisor I, Blended Support at Concentrix CVG Customer Management Group Inc
Miralem OkicMiralem Okic
Quality Assurance Laboratory Technician at Tyson FoodsQuality Assurance Laboratory Technician at Tyson Foods
Dhanvin Ponnappa PalachandaDhanvin Ponnappa Palachanda
Electrical & Embedded Systems Engineer at Smartplay International Inc.Electrical & Embedded Systems Engineer at Smartplay International Inc.