Brenda Nicholson
Stanley
Summary
Proven to enhance customer satisfaction and efficiency at Caromont Health Hospital, I bring strong multitasking and organizational skills, alongside a commitment to impeccable service. Excelling in customer assistance and cash management, my background showcases a blend of hard and soft skills vital for dynamic environments. Achieved significant improvements in operational cleanliness and guest service quality.
Overview
11
11
years of professional experience
Work History
Cashier/waitress/floor Floater
Jackson's Cafeteria
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cafeteria Worker
Gaston County Schools
09.2015 - 05.2020
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Managed special dietary requests efficiently, ensuring all patrons were accommodated without significant wait times.
Focused Observer/Executive Housekeeping
Caromont Health Hospital
09.2013 - 08.2015
- Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
- Aided in decision-making processes through the timely submission of comprehensive observation reports to project leaders.
- Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Kept building entryway glass clean and polished for professional presentation.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Education
GED -
Gaston College
Dallas, NC05-2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Cash handling and management
- Attention to detail
- Decision making aptitude
- Multitasking and organization
- Clear communication
- Training and onboarding
- Dependability and reliability
Timeline
Cashier/waitress/floor Floater
Jackson's Cafeteria
10.2024 - Current
Cafeteria Worker
Gaston County Schools
09.2015 - 05.2020
Focused Observer/Executive Housekeeping
Caromont Health Hospital
09.2013 - 08.2015
GED -
Gaston College
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