Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brenda Medina

Pikeville

Summary

Dedicated customer service professional with eight years of experience delivering exceptional support and building strong client relationships. Bilingual in English and Spanish, with a proven ability to communicate effectively across diverse customers, I recently completed the TL Build program at TTEC, gaining valuable team leadership skills in coaching, performance management, and driving results. Recognized for adaptability, problem-solving, and a commitment to both customer satisfaction and team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tier 2 Customer Service Representative

TTEC
02.2023 - Current
  • Assisted customers with product inquiries and technical issues.
  • Utilized CRM systems to document customer interactions and feedback.
  • Provided timely follow-ups to ensure customer satisfaction and support.

Administrative Manager

Rising Star Home Improvement LLC
Raleigh
04.2020 - 02.2023
  • Coordinated administrative tasks to support home improvement projects and operations.
  • Oversaw procurement of materials and supplies for ongoing projects.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.

Property Management Assistant

Career Strategies Inc
Raleigh
05.2017 - 04.2020
  • Coordinated property maintenance requests with vendors and service providers.
  • Assisted in preparing lease agreements and tenant documentation.
  • Organized property inspections to ensure compliance with regulations.
  • Maintained accurate records of rental payments and tenant information.

Education

Certificate - Medical Office Administration/Billing And Coding

Hunter Business School
Medford, NY
03-2019

Skills

  • CRM systems
  • Technical support
  • Customer relationship management
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Time management
  • Data entry proficiency
  • Typing speed
  • Call handling
  • Team leadership

Certification

  • Medical Billing and Coding
  • Team Lead (Build) TTEC

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Tier 2 Customer Service Representative

TTEC
02.2023 - Current

Administrative Manager

Rising Star Home Improvement LLC
04.2020 - 02.2023

Property Management Assistant

Career Strategies Inc
05.2017 - 04.2020

Certificate - Medical Office Administration/Billing And Coding

Hunter Business School

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Brenda Medina