Brenda Luna Diaz
Charlotte
Summary
Dynamic Pharmacy Operations Manager with extensive experience at Walgreens, skilled in workflow optimization and patient safety. With 8 years and 2 of those years operating as manager, experience in enhancing operational efficiency and training staff, while ensuring compliance with regulations. Bilingual in Spanish, adept at addressing patient needs and improving service quality through effective communication and leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
02.2023 - Current
- Oversee daily pharmacy operations to ensure compliance with regulatory standards and company policies.
- Manage inventory levels, optimizing stock rotation and minimizing waste.
- Train and mentor pharmacy staff on best practices and operational procedures.
- Implement process improvements to enhance workflow efficiency and customer service.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
Certified Pharmacy Technician
Walgreens
08.2017 - 02.2023
- Managed prescription processing and fulfillment to ensure accuracy and efficiency.
- Assisted pharmacists in compounding medications following strict protocols.
- Maintained inventory levels, ordering supplies to prevent shortages and overstocking.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Education
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte, NCSkills
- Bilingual (Spanish)
- Patient safety
- Immunizations
- Certified in CPR/AED
- Workflow optimization
Certification
- NCBOP License
- Certified Pharmacy Technician, PTCB - April 2021
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreens
02.2023 - Current
Certified Pharmacy Technician
Walgreens
08.2017 - 02.2023
High School Diploma -
Phillip O Berry Academy of Technology