Brenda Little
Maiden
Summary
Dynamic professional with extensive experience at A&E Furniture Services, excelling in bookkeeping and payroll administration. Proven track record in enhancing cash flow management and client satisfaction through exceptional customer relations. Skilled in QuickBooks and adept at maintaining accurate financial records, ensuring compliance while fostering strong vendor partnerships.
Overview
1
1
Certification
Work History
Bookkeeper
A&E Furniture Services
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Account Manager
A&E Furniture Services
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Office Manager
A&E Furniture Services
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Claims Adjuster
A&E Furniture Services
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Claim Inspections
A&E Furniture Services
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Payroll Administrator
A&E Furniture Services
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Processed payroll garnishments such as tax liens and child support.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Submitted reports on payroll activities.
Customer Service Representative
A&E Furniture Services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Catastrophe Claim Representative
A&E Furniture Services
- Maintained strong relationships with external partners such as contractors, engineers, and legal professionals to facilitate efficient claim resolutions.
- Achieved cost savings on catastrophic claims through effective negotiation skills with vendors and other involved parties.
- Managed a high volume of claims during peak catastrophe seasons, maintaining consistent quality and customer satisfaction.
- Coordinated with multiple departments to gather necessary information for accurate claim assessments.
- Improved claim processing efficiency by streamlining workflows and implementing best practices in catastrophe claim management.
- Collaborated with field adjusters to assess damages and expedite the claim resolution process.
- Provided support to other departments during non-catastrophe periods by assisting with general claims handling tasks as needed.
- Participated in emergency response efforts as needed for major catastrophes or natural disasters requiring an immediate presence onsite.
- Reduced claim handling time for catastrophic events by prioritizing tasks and effectively managing resources.
- Identified and reported potential fraud or subrogation opportunities, protecting company resources and ensuring fair claim settlements.
- Provided exceptional customer service during times of crisis, addressing concerns and guiding policyholders through the claim process.
- Developed comprehensive reports on catastrophe events, detailing trends, losses, and areas for improvement in claim handling processes.
- Verified client information by analyzing existing evidence on file.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
Skills
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
- Invoice processing
- Bank statement reconciliation
- Accounts payable
- Payroll processing
- Account reconciliation
- Bookkeeping software
- Bank reconciliation
- Financial reporting
- Financial recordkeeping
- Data inputting
- Advanced computer skills
- Expense tracking
- General ledger entries
- Accounting
- Payroll administration
- Customer relations
- Record preparation
- Cash flow management
Accomplishments
Certified Claim Analyst
Certified Payroll Law
Certified in Quality Control
Certification
Claim Analyst
Payroll law
Moving and storage
Quality Control
Timeline
Bookkeeper
A&E Furniture Services
Account Manager
A&E Furniture Services
Office Manager
A&E Furniture Services
Claims Adjuster
A&E Furniture Services
Claim Inspections
A&E Furniture Services
Payroll Administrator
A&E Furniture Services
Customer Service Representative
A&E Furniture Services
Catastrophe Claim Representative
A&E Furniture Services
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