BRENDA L CHANDLER
Greensboro
Summary
Dynamic Inpatient Case Management Supervisor at Cone Health System with a proven track record in regulatory compliance and performance monitoring. Expert in resource allocation and patient advocacy, enhancing care delivery and outcomes. Skilled in team management and conflict resolution, fostering collaboration to achieve optimal patient care.
Overview
34
34
years of professional experience
Work History
Inpatient Case Management Supervisor
Cone Health System
Greensboro
07.2020 - Current
- Supervised a team of case managers, ensuring compliance with regulatory standards and quality assurance protocols.
- Monitored staff performance metrics and provided ongoing coaching to enhance service delivery and patient outcomes.
- Facilitated interdisciplinary meetings to discuss patient progress and collaboratively adjust care strategies as needed.
- Coordinated with community resources to assist patients in accessing external support services and follow-up care.
- Established key performance indicators to monitor case manager efficiency and effectiveness in patient care delivery.
- Reviewed and updated organizational policies to align with industry standards and improve operational workflows.
- Facilitated smooth transitions of care for patients moving from acute settings to home or rehabilitation facilities.
- Conducted regular audits of case files to maintain high standards of care documentation and regulatory compliance.
- Interpreted regulations and policies to establish compliance with operational requirements.
- Developed and maintained relationships with external stakeholders to ensure successful case management outcomes.
- Provided leadership, guidance, and supervision for a team of caseworkers responsible for managing complex cases.
RN Care Manager
Cone Health
Greensboro
05.2008 - 07.2020
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Participated in team meetings with other staff members to discuss case management issues.
- Served as a liaison between clients' families and community agencies providing services to them.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Collaborated with community resources to facilitate referrals and access to additional services for clients.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Communicated with patients with compassion while keeping medical information private.
Registered Nurse
Cone Health
Greensboro
09.1991 - 05.2007
- Provided critical care in ICU, Med Surgical Unit, and ED at all Cone Health Hospitals from 1999 to 2006.
- Assisted physicians with endoscopy, colonoscopy, TEE, and bronchoscopy procedures from 1998 to 1999.
- Cared for critically ill patients on ventilator support and multiple IV life-sustaining drips from 1992 to 1998.
- Focused on critical care units as a nurse extern from 1991 to 1992.
Education
Master of Science - MHA Medical
Pfeiffer University
Misenheimer, NCBachelor of Science - Registered Nursing
North Carolina Agricultural and Technical State University
Greensboro, NCAssociate of Applied Science - Licensed Practical Nurse
Danville Community College
Danville, VASkills
- Case management
- Regulatory compliance
- Performance monitoring
- Resource allocation
- Care coordination
- Patient advocacy
- Conflict resolution
- Effective communication
- Team building
- Team management
- Critical thinking
- Decision-making
- Problem-solving
- Empathy and compassion
- Discharge planning
- Resource management
- Clear communication
Timeline
Inpatient Case Management Supervisor
Cone Health System
07.2020 - Current
RN Care Manager
Cone Health
05.2008 - 07.2020
Registered Nurse
Cone Health
09.1991 - 05.2007
Master of Science - MHA Medical
Pfeiffer University
Bachelor of Science - Registered Nursing
North Carolina Agricultural and Technical State University
Associate of Applied Science - Licensed Practical Nurse
Danville Community College