Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Johnson

Fayetteville

Summary

Offering reliable and organized approach, eager to learn and develop in fast-paced delivery environment. Delivers ability to quickly understand route optimization and basic vehicle maintenance. Ready to use and develop communication and organizational skills in Desired Position role.

Dependable Desired Position with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.

Overview

2020
2020
years of professional experience

Work History

Delivery Driver

Papa John’s
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Server Trainer

Olive Garden
01.2015 - 02.2020
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Conducted regular workshops on handling difficult customer interactions, leading to fewer complaints.

Legal Secretary

Attorney Susan Hall
09.2000 - 06.2006
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Received and placed telephone calls to clients and prospective clients.
  • Screened telephone calls and forwarded to appropriate departments.
  • Filed documents with courts on behalf of attorney.
  • Scheduled all appointments, appearances and briefings.

Education

Associate In Arts - General Studies

Fayetteville Technical Community College
Fayetteville, NC

Skills

    Customer service and Geographical skills

Timeline

Server Trainer

Olive Garden
01.2015 - 02.2020

Legal Secretary

Attorney Susan Hall
09.2000 - 06.2006

Delivery Driver

Papa John’s

Associate In Arts - General Studies

Fayetteville Technical Community College

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Brenda Johnson