Brenda Jeffers

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Developed strong relationships with clients, earning trust through reliability and attention to detail.
• Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
• Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
• Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
• Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
• Sanitized apartments after move-out or prior to move-in.
• Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
• Provided excellent house cleaning and maid services to clients.
• Adhered to professional house cleaning checklist.
• Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
• Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
• Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
• Organized tasks efficiently, enabling increased productivity during each work shift.
• Exceeded client expectations to garner future services.
• Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
• Optimized scheduling processes for improved time management that allowed for more appointments per day.
• Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
• Streamlined cleaning processes for quicker completion without compromising quality.
• Adhered to strict safety protocols while using various cleaning products and equipment, minimizing accidents or injuries on the job.
• Collected payment for services rendered and provided client with billing receipts.
• Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
• Informed and sold clients on additional services.
• Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions.
• Regularly updated personal knowledge of industry best practices by staying informed about new products and methods.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• I book several appointments within a days' time to almost a full week of homes to clean.
• Customers are allowed to book the appointments themselves, and have an invoice prepared for them.
• I provide all the cleaning materials, products and show up on time for each home to be cleaned.
• Eco-friendly, Green Products and Bleach-free products.

Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.

• Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
• Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
• Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
• Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
• Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
• Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
• Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
• Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
• Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
• Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
• Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
• Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
• Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
• Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
• Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Assisted in new server onboarding and orientation to cultivate seamless transitions.
• Monitored new server performance and offered continuous support throughout training period.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Utilized effective communication techniques to support server learning and comprehension.
• Built and maintained professional relationships with vendors and suppliers.
• Managed table turnover rate effectively allowing for more guests served per shift.
• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
• Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
• Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
• Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
• Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
• Monitored dining area to ensure all guests received attentive service without delays.
• Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
• Elevated dining experience, maintaining high standards of cleanliness and presentation.
• Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
• Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
• Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
• Trained new staff to uphold service standards, ensuring consistency in customer experience.
• Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
• Adapted quickly to menu changes, ensuring team was always informed and prepared.
• Boosted customer satisfaction with quick and accurate order processing.
• Achieved high levels of customer loyalty through exceptional service and engagement.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Proved successful working within tight deadlines and a fast-paced environment.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Improved trainee performance with regular evaluations and constructive feedback.
• Boosted employee retention by conducting engaging and interactive training sessions.
• Promoted a positive learning environment through effective communication and motivational techniques.
• Developed lesson plans, instructional materials and written practice tests for salesperson (waitress/waiter) and Grill Op training courses. Providing each one with the materials they need during the three-day training

• Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
• Organized meetings, discussions, and events for different groups of people varying in age.
• Fostered communication and friendship among group members through team-building activities.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Purposeful Therapy
• Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
• Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
• Displayed sensitivity to the cultural and linguistic needs of clients and families served.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Managed caseload of 8 patients with substance dependence and co-occurring Axis I and Axis II disorders.
• Mediated conflicts within families to clarify and resolve underlying issues.
• Developed purposeful psychoeducational and activity therapy groups to improve clients' level of functioning.
• Maintained compliance with standards relating to child protection, client confidentiality, risk assessment, and reporting.
• Documented psychiatric services and responses to treatment in patient case files.
• Case Management Skills
• Psych Rehab (cleaning, cooking, appointments, etc.)
• Coping skills
• Assessed clients for safety
• Mental Status Exam
• Assessments
• Person-centered Plan
• Discharge planning
• Crisis prevention
• Researched and implemented evidence-based interventions
• Educated clients on diagnosis and facilitated development of interpersonal/social, communication, independent living, and coping skills
• Analyzed and documented client progress, skills taught, and goals/objectives achieved.
• Gain experience in working therapeutically with diverse mental health concerns including mood disorders and psychotic disorders
• Was able to coordinate care with other professionals at the agency to provide effective treatment for clients.
• Collaborator when it comes working on a team to help clients
• One-on-one individually helping clients achieve their goals.
• Developed professional skills through hands-on experiences, including time management and effective communication.
• Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
• Sorted, organized, and maintained files.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
• Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
• Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Gathered, organized and input information into digital database.

• Delivered goods and products to customer on time and in excellent condition
• Coordinated efficient routes to avoid delays and optimize schedules
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
• Collaborated directly with customers to assess quality issues, including damage and incompleteness of orders
• Collected cash payments
• Customer Service skills
• Delivered food in timely manner
• Completed on-time deliveries by choosing best and most efficient routes
• Completed rush deliveries on tight timetables to satisfy customer needs

• Quickly and accurately served specific meals to patients with special dietary needs
• Closely followed sanitation and food handling guidelines while assisting CNA's with over 100 daily meal preparation
• Patiently and compassionately assisted patients requiring assistance eating meals
• Distributed food to wait staff quickly to provide excellent customer satisfaction
• Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning

• Delivered newspapers and flyers to about 200 homes daily
• Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries
• Assembled and bagged newspapers prior to delivery
• Reviewed routes and expected delivery time to determine proper order of deliveries and anticipated potential delays
• Contacted prospective subscribers along route to solicit subscriptions
• Planned daily rounds and determined most efficient way to distribute newspapers
• Educated customers on promotions to enhance sales