Brenda Hernandez
Winston-Salem
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyaltyProven ability to handle escalated calls and implement feedback systems, fostering continuous improvement and satisfaction. Bilingual communicator skilled in problem resolution and data entry.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Flow Automotive Companies
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Production Worker
Ashley Furniture Warehouse
11.2023 - 04.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
CNA
Harborview Health System
02.2021 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High School Diploma -
East Surry High School
Pilot Mountain, NC05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Scheduling
- Paperwork processing
- Reading comprehension
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Flow Automotive Companies
04.2024 - Current
Production Worker
Ashley Furniture Warehouse
11.2023 - 04.2024
CNA
Harborview Health System
02.2021 - 05.2023
High School Diploma -
East Surry High School
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