Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Corro-Jiménez

Winston-Salem

Summary

Dynamic Digital Banking Representative with a strong work ethic and expertise in banking regulations at Allegacy FCU. Proven track record in enhancing customer satisfaction through effective conflict resolution and personalized service. Bilingual and skilled in financial software, I excel in building lasting client relationships while ensuring compliance with industry standards.

Overview

4
4
years of professional experience

Work History

Digital Banking Representative

Allegacy FCU
05.2023 - Current
  • Supported bank-wide initiatives focused on fostering a culture of diversity, inclusion, and respect.
  • Educated clients on various financial products, helping them make informed decisions for their specific needs.
  • Increased customer satisfaction by addressing and resolving banking-related inquiries in a timely manner.
  • Built strong relationships with customers by providing exceptional service and tailored banking advice.

Contact Center Representative

Allegacy FCU
06.2022 - 05.2023
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Front Desk Receptionist

Hotel Indigo
07.2021 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.

Education

High School Diploma -

Parkland High School
Winston-Salem, NC
2020

Skills

  • Banking regulations
  • Strong work ethic
  • Excellent time management skills
  • Customer relationship building
  • Positive
  • Approachable
  • Compliance, banking laws, and regulations
  • Conflict resolution techniques
  • Financial software
  • Bilingual in language

Languages

Spanish
Professional Working

Timeline

Digital Banking Representative

Allegacy FCU
05.2023 - Current

Contact Center Representative

Allegacy FCU
06.2022 - 05.2023

Front Desk Receptionist

Hotel Indigo
07.2021 - 05.2022

High School Diploma -

Parkland High School

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Brenda Corro-Jiménez