Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brenda Collins

Charlotte

Summary

Dynamic professional with diverse skill set and proven ability to drive results. Seeking a position that leverages expertise in projects and strategic planning. Demonstrated success in optimizing processes and enhancing team performance.

Overview

13
13
years of professional experience

Work History

Financial Customer Support II

Equitable Life Insurance Co.
Charlotte
01.2024 - 03.2025
  • Provided client services to the life policies.
  • Used various systems to complete tasks

Client Relations Team Lead-Manager

Equitable Life Insurance Company
Charlotte
07.2022 - 01.2024
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Wrote and responded to letters from various third parties concern their FA.
  • Used AWD for case and data retrieval.
  • Used various systems to complete task.

UL Tech. Client Service Specialist

Allstate Corp
Charlotte
01.2019 - 07.2022
  • Promoted available products and services to customers during service, account management and order calls.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Analyzed customer data trends in order to identify potential areas of growth or improvement.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Updated and maintained databases with current information.
  • Created new insurance cards for customer adding new vehicles to their policy.

Test Lab New Products Customer Service

Allstate Corp
Charlotte
12.2014 - 08.2018
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Drive Wise Tech Customer Service Specialist

Allstate Corp
Charlotte
08.2012 - 12.2014
  • Maintained up-to-date knowledge of product features and benefits.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Responded to DW customer emails with accurate product and service information.
  • Provided technical knowledge and instructions on how to use Drive Wise.
  • Troubleshoot agent request and reset Drive Wise app for when the App went down.

Education

Cyber Security; GRC

Better Cyber School
San Francisco, CA
03-2025

Change Management

Lake Forest Graduate School of Management
Lake Forest, IL
04-2019

Bachelor of Arts - Communications; Advertising & PR Writings plans

The City University of New York
New York, NY

Skills

  • Risk assessment
  • Regulatory compliance
  • Analysis
  • Project management
  • Client relationship management
  • Technical troubleshooting
  • MS Word
  • TWP 75
  • Writing Plans
  • Agile Methodologies
  • Detection and Response to Cyber Threats
  • Investment Customer Service
  • Fast Learner of computer systems

Accomplishments

  • GPA 4.0 MBA Student ;2019 in Change Management.

Timeline

Financial Customer Support II

Equitable Life Insurance Co.
01.2024 - 03.2025

Client Relations Team Lead-Manager

Equitable Life Insurance Company
07.2022 - 01.2024

UL Tech. Client Service Specialist

Allstate Corp
01.2019 - 07.2022

Test Lab New Products Customer Service

Allstate Corp
12.2014 - 08.2018

Drive Wise Tech Customer Service Specialist

Allstate Corp
08.2012 - 12.2014

Cyber Security; GRC

Better Cyber School

Change Management

Lake Forest Graduate School of Management

Bachelor of Arts - Communications; Advertising & PR Writings plans

The City University of New York

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Brenda Collins