Brenda Brantley
Hillsborough
Summary
Dedicated front desk receptionist with strong customer service, time management, and communication skills. Managed patient scheduling and office communications to enhance patient experience and operational efficiency.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
North Carolina Eye Ears Nose & Throat
Durham, NC
08.2023 - Current
- Managed patient scheduling, ensuring efficient use of appointment slots and minimizing wait times.
- Assisted patients with inquiries, providing exceptional customer service in a fast-paced environment.
- Coordinated office communications, facilitating seamless interactions between staff and patients.
- Maintained accurate patient records using electronic health record systems for improved data management.
- Trained new team members on front desk protocols and best practices for patient engagement.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Duke Eye Center
Patient Service Specialist
Durham, NC
08.2021 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Health Information Specialist
Duke Eye Center
Durham, NC
11.2011 - 08.2021
- Managed health information systems to ensure accurate patient data management.
- Collaborated with clinical staff to streamline workflows and improve data entry processes.
- Developed training materials for new software implementations enhancing user adoption rates.
- Analyzed patient records for compliance with regulations and quality assurance standards.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Maintained relationships with medical providers, suppliers, and reporters.
Education
High School Diploma -
Bartlett Yancey High School
Yanceyville, NCSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
North Carolina Eye Ears Nose & Throat
08.2023 - Current
Duke Eye Center
Patient Service Specialist
08.2021 - 06.2023
Health Information Specialist
Duke Eye Center
11.2011 - 08.2021
High School Diploma -
Bartlett Yancey High School