Brittney Kersey
Raleigh
Summary
Dynamic and results-oriented professional with extensive experience at Walgreens as a Shift Leader, enhancing team leadership and cash handling skills. Excelled in HIPAA-compliant environments, significantly improving case acceptance rates and data accuracy. Demonstrates a positive attitude and problem-solving capabilities, contributing to efficient and high-quality patient care and administrative operations.
Overview
10
10
years of professional experience
Work History
Shift Leader
Walgreens
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Treatment Coordinator
Lane and Associates Family Dentistry
12.2019 - 07.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Data Entry Administrator
Wake Toxicology
06.2021 - 06.2022
- Part-time Position Pandemic at a Covid testing center
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
EVS Housekeeper
Rex Hospital
05.2017 - 11.2019
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Direct Support Professional
ResCare Residential Services
01.2015 - 05.2017
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
Clayton High School
Clayton, NC06-2012
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- HIPAA compliance
- Insurance verification
- Denticon experience
Timeline
Shift Leader
Walgreens
08.2022 - Current
Data Entry Administrator
Wake Toxicology
06.2021 - 06.2022
Treatment Coordinator
Lane and Associates Family Dentistry
12.2019 - 07.2022
EVS Housekeeper
Rex Hospital
05.2017 - 11.2019
Direct Support Professional
ResCare Residential Services
01.2015 - 05.2017
High School Diploma -
Clayton High School
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