Brenda Aguirre
Angier
Summary
Responsible and hardworking Assistant Restaurant Assistant - Manager delivering exemplary customer service skills. Bilingual with a warm, friendly personality. Pursuing a role in customer service representative/ receptionist establishment in Raleigh/Cary/Clayton/Wake Forest
Overview
15
15
years of professional experience
Work History
Front of House Staff Member
Tikila Tacos & Mezcal
03.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed front-of-house operations to ensure smooth service flow.
- Trained new staff on menu offerings and customer engagement techniques.
- Coordinated with kitchen staff to optimize order accuracy and timing.
- Implemented strategies for enhancing guest satisfaction and loyalty.
- Oversaw daily cash handling procedures, ensuring accuracy and accountability.
- Resolved customer complaints efficiently, maintaining positive dining experiences.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
Wait Staff Member
El Cerro Bar & Grill Mexican Restaurant
08.2015 - 03.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Assistant Manager
La Terraza Mexican Grill
01.2013 - 02.2014
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Jewelry Sales Associate
La Joyeria Hispana
07.2011 - 10.2012
- Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed store opening and closing procedures as per company guidelines.
- Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
Education
GED - undefined
James Madison High School
Brooklyn, NYSkills
- Service prioritization
- Relationship management
- Effective customer upselling
- Menu memorization
- Interpersonal and written communication
- Recruitment and hiring
- Training
- Basic math
- Computer skills
- Teambuilding
- Organization
- Working collaboratively
- Communication
- Supervision
- Payment oversight
Languages
Spanish: Native/ Bilingual
English: Native/ Bilingual
Timeline
Front of House Staff Member
Tikila Tacos & Mezcal
03.2023 - Current
Wait Staff Member
El Cerro Bar & Grill Mexican Restaurant
08.2015 - 03.2020
Assistant Manager
La Terraza Mexican Grill
01.2013 - 02.2014
Jewelry Sales Associate
La Joyeria Hispana
07.2011 - 10.2012
GED - undefined
James Madison High School