Breejeak Streety
Charlotte,NC
Summary
Customer service professional with over 10 years business experience including in the Fintech/SaaS industry and banking operations. Have gained extensive knowledge in Customer service. A self-starter who is able to perform individually or within a team setting.
Overview
4
4
years of professional experience
Work History
Payment Operations Associate, Formatting/Investigation
Flywire
10.2023 - Current
- Proficiently executing multi-currency refund payouts and manual bank transfers for clients and payers, adhering to stringent AML requirements.
- Thoroughly verifying payer details to ensure compliance with KYC regulations.
- Efficiently processing a growing volume of refund transactions with keen attention to detail, maintaining robust financial controls and safeguarding funds.
- Ensuring timely and accurate arrival of refunds to designated accounts while adeptly addressing any delays or bank-related issues.
- Skillfully communicating with payers to resolve inquiries and, when needed, gathering information to uphold compliance standards.
- Utilizing a diverse range of banking tools (e.g., Citibank, Bank of America, American Express, Worldpay) to procure requested documents for clients and payers.
Banking Specialist III
Credit Karma
08.2022 - 09.2023
- Act as a second line of defense for escalated customer complaints
- Social media escalations
- Processing dispute claims
- Review check negotiations
- Ensure proper tracking of complaint log and resolutions and/or responses
- Work cross functionally with counsel, compliance, and bank partners to create
- Complaint response templates
- Use tools to analyze data and provide insights on complaint trends
- Acts as an escalation point for less senior specialists for complex issues
- Process debit card disputes
- Correct daily un-posted items, NSF items deposit exceptions, large dollar returns and charge backs
- Helped customers prepare documents required to complete transactions and process requests.
Pretrial Officer
Harris County Community Supervision & Corrections Department
04.2022 - 08.2022
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Arranged substance abuse rehabilitation for offenders.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Monitored inmates' progress using questionnaires and psychological testing.
- Passionate about learning and committed to continual improvement.
Gate Agent
United Airlines
11.2021 - 04.2022
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Sold, printed and reissued available tickets to customers at check-in.
- Monitored gate areas and addressed security situations with management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Care Specialist
AT&T
02.2020 - 10.2021
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Facilitated cable and phone bill adjustments for over 100 customer accounts daily.
- My commitment to providing exceptional customer service led to my ranking as the best agent in the top 10% of the company.
Education
Master of Arts - Criminology & Justice
Loyola University, New Orleans
New Orleans, LA12.2024
Bachelor of Arts - Psychology
Texas Southern University
Houston, TX12.2021
Skills
- Fintech
- E-Commerce
- Banking
- KYC
- Attention to detail,
- Financial knowledge
- Okta, CRM, Zendesk, Salesforce, Excel spreadsheets, Slack
- Fraud Monitoring
- Risk Modeling
Timeline
Payment Operations Associate, Formatting/Investigation
Flywire
10.2023 - Current
Banking Specialist III
Credit Karma
08.2022 - 09.2023
Pretrial Officer
Harris County Community Supervision & Corrections Department
04.2022 - 08.2022
Gate Agent
United Airlines
11.2021 - 04.2022
Customer Care Specialist
AT&T
02.2020 - 10.2021
Master of Arts - Criminology & Justice
Loyola University, New Orleans
Bachelor of Arts - Psychology
Texas Southern University
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