Breeann Mckinnon
Raleigh
Summary
Experienced banking professional with 13+ years of expertise in customer service, retail banking, and operations leadership. Proven ability to train and manage staff, resolve complex client issues, and maintain high compliance standards. Demonstrated passion about mentoring teams and delivering exceptional client experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
TowneBank
09.2021 - Current
- Open business and personal accounts. Identify member needs to provide best solutions/products and partner referral opportunities.
- Manage and maintain account relationships
- Assist with online banking, ach, positive pay, bill pay issues and other account maintenance needs
- Process domestic and international wire transfers
- Decision non-post and nsf items
- Order supplies and other branch needs.
- Resolve exceptions and errors, and reconciled branch general ledgers
- Process check orders, deposits, stop payments, and other teller transactions etc.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Collaborated with management to create strategic plans for future branch growth and expansion.
- Trained employees on proper procedures and strategies to improve productivity.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Member Service Representative
TowneBank
04.2019 - 09.2021
- Provide excellent and efficient customer service via in person, telephone, and email
- Process domestic and international wire transfers
- Resolved complaints, concerns, and fraud cases in a timely manner.
- Balance and audit onsite ATM
- Order supplies and other branch needs.
- Process check orders, deposits, stop payments, and other teller transactions etc.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Teller Supervisor
PNC Bank
04.2018 - 04.2019
- Provide excellent and timely customer service. Identify client needs and provide options and solutions for them
- Vault custodial. Maintain and monitor cash flow. Order currency and ship extra currency out when needed.
- Perform teller transactions
- Perform daily audits and observation of other employees.
- Review daily, weekly, monthly, and quarterly reports.
- Identify referral opportunities
- Conduct daily quick start meetings
Assistant Customer Service Manager
Food Lion
09.2016 - 03.2018
- Complete excellent customer service in all areas of my work daily
- Manage frontline staff
- Accurately compute transactions and balance drawers and safe daily. Process and record total sales
- Answer customer inquiries and resolve complaints in a timely manner.
- Train new associates, onboard, supervise and manage other associates. Create weekly schedules
- Cross trained in other departments
Office Clerk
Food Lion
09.2015 - 09.2016
- Complete excellent customer service in all areas of my work daily
- Manage frontline staff
- Accurately compute transactions and balance drawers and safe daily. Process and record total sales
- Answer customer inquiries and resolve complaints in a timely manner.
- Train new associates, onboard, supervise and manage other associates. Create weekly schedules
- Cross trained in other departments
Customer Service Lead
Lowes Food
09.2014 - 09.2015
- Completed excellent customer service daily.
- Supervised others and provided on-the-job training.
- Received payment by cash, debit/credit card, check, and vouchers. Issued refunds, rain checks, check cashing, lottery, money orders, and western union to customers.
- Assisted other departments such as grocery by stocking and hanging price tags.
Cashier
Lowes Food
09.2012 - 09.2014
- Completed excellent customer service daily.
- Supervised others and provided on-the-job training.
- Received payment by cash, debit/credit card, check, and vouchers. Issued refunds, rain checks, check cashing, lottery, money orders, and western union to customers.
- Assisted other departments such as grocery by stocking and hanging price tags.
Education
High school Diploma -
Knightdale High School
Knightdale, NC05.2014
Skills
- Customer Service
- Branch Operations
- Training & Development
- Team Leadership
- Compliance
- Account Management
- Conflict Resolution
- Cash Handling
- Strategic Thinking
- Detail Oriented
Certification
- Notary Public
- Medallion Stamp
Timeline
Branch Operations Manager
TowneBank
09.2021 - Current
Member Service Representative
TowneBank
04.2019 - 09.2021
Teller Supervisor
PNC Bank
04.2018 - 04.2019
Assistant Customer Service Manager
Food Lion
09.2016 - 03.2018
Office Clerk
Food Lion
09.2015 - 09.2016
Customer Service Lead
Lowes Food
09.2014 - 09.2015
Cashier
Lowes Food
09.2012 - 09.2014
High school Diploma -
Knightdale High School
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