Breanna Thompson
Wilmington
Summary
Client Success and Customer Support professional with over 10 years of experience supporting high-volume client environments. Skilled in resolving complex issues, identifying recurring challenges, and collaborating with cross-functional teams to improve user experience.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Student Support Representative
Bridges EXP FKA CastleBranch
Wilmington, NC
09.2021 - Current
- Resolved customer inquiries through phone and email communication, ensuring timely and accurate responses.
- Provided exceptional service by actively listening to customer needs and recommending appropriate solutions.
- Trained new team members on customer service protocols and company policies to enhance team performance.
- Collaborated with cross-functional teams to streamline operations, reducing response times for service requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier & Office Assistant
Food Lion
Wilmington, NC
08.2015 - 12.2019
- Assisted in maintaining accurate cash drawers and handling currency discrepancies.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
High School Diploma - some college coursework completed
John T. Hoggard
Wilmington, NC06-2014
Skills
- Client Support & Relationship Management
- Account Coordination & User Onboarding
- Issue Resolution & Escalation Management
- Cross-Functional Collaboration
- Communication & Stakeholder Support
- Process Improvement & Problem Solving
- CRM & System Navigation
- Documentation, Compliance & Accuracy
- Time Management & Multitasking
- Patient Privacy Regulations
- Leadership qualities
- Teamwork orientation
- Patience and composure
Timeline
Student Support Representative
Bridges EXP FKA CastleBranch
09.2021 - Current
Cashier & Office Assistant
Food Lion
08.2015 - 12.2019
High School Diploma - some college coursework completed
John T. Hoggard