BreAnna Matherly
Hampstead
Summary
Dedicated and adaptable professional with 5+ years of experience in customer service, retail leadership, and warehouse operations. Proven ability to lead teams, operate powered industrial equipment, and deliver efficient, safe, and accurate support in high-volume environments. Skilled in training and coaching associates, resolving customer concerns, maintaining inventory control, and ensuring compliance with safety and company standards. Recognized for strong problem-solving, adaptability, and a consistent commitment to exceeding productivity, service, and quality goals.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Medical Center Specialty Pharmacy
Wilmington, NC
01.2026 - Current
- Assisted patients with medication inquiries, providing detailed product information and support.
- Processed prescription orders efficiently, ensuring accuracy and compliance with pharmacy regulations.
- Resolved patient issues through effective communication, enhancing overall customer satisfaction.
- Trained new team members on call handling procedures and system navigation for improved performance.
- Monitored call metrics to identify trends, recommending strategies for service improvement.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
PIT Machine Operator
Amazon SSD
10.2023 - 12.2025
- Operated PIT equipment (stand-up forklift, reach truck, pallet jack) to transport, load, and unload materials safely and efficiently.
- Executed daily warehouse functions including picking, staging, sorting, and replenishing inventory to meet production goals.
- Conducted pre-shift inspections and routine maintenance checks on PIT equipment to ensure operational readiness and compliance with safety standards.
- Followed strict safety protocols and company policies to maintain a secure work environment for team members.
- Assisted in inventory control, cycle counts, and quality checks to support accurate order fulfillment.
- Collaborated with supervisors and associates to meet productivity, accuracy, and on-time delivery metrics.
- Adapted quickly to evolving workflows and business needs during peak operations.
Team Lead
Walmart
08.2022 - 09.2024
- Supervised and motivated a team of associates across sales floor and merchandising.
- Trained, coached, and developed team members to improve performance, efficiency, and customer satisfaction.
- Monitored inventory levels, managed stock replenishment, and ensured accurate pricing and merchandising.
- Assisted with scheduling, delegating tasks, and balancing labor needs to meet operational demands.
- Resolved escalated customer concerns with professionalism and empathy to maintain brand loyalty.
- Ensured compliance with company policies and safety procedures.
- Collaborated with management on daily planning, performance reviews, and continuous process improvement.
Customer Service Representative
Publix
08.2022 - 12.2022
- Delivered friendly, efficient, and professional customer service, ensuring customer satisfaction and retention.
- Assisted customers with product selection, returns, exchanges, and order inquiries.
- Handled transactions accurately, including cash, credit, debit, and gift card payments.
- Managed customer concerns with empathy and problem-solving to resolve issues promptly.
- Supported front-end operations, including bagging, stocking, and ensuring register availability.
- Maintained a clean, organized, and safe work environment in compliance with company standards.
- Assisted in training new associates on customer service best practices and store procedures.
Customer Service Representative
Atwood's Farm and Ranch
09.2019 - 08.2022
- Greeted and assisted customers with purchases, product recommendations, and inquiries related to farm, ranch, and home goods.
- Handled sales transactions accurately, including cash, credit, debit, and store gift cards.
- Managed returns, exchanges, and special orders in alignment with company policies.
- Assisted with stocking, merchandising, and maintaining inventory levels on the sales floor.
- Ensured store cleanliness and organization to provide a safe, customer-friendly environment.
- Resolved customer concerns with professionalism, empathy, and efficiency.
- Supported team members and management in meeting sales and service goals.
Education
High School Diploma -
Brunswick Community College
Bolivia, NC01.2023
Skills
- Strong Communication & Problem Solving
- Process Improvement & Efficiency Optimization
- Safety Compliance & Workplace Organization
- Merchandising & Stock Replenishment
- Sales Transactions & Cash Handling
- Customer Service & Conflict Resolution
- Scheduling & Task Delegation
- Team Leadership & Training
- Inventory Management & Order Fulfillment
- PIT Equipment Operation
- Data entry
- Verbal and written communication
- System documentation
Timeline
Call Center Representative
Medical Center Specialty Pharmacy
01.2026 - Current
PIT Machine Operator
Amazon SSD
10.2023 - 12.2025
Team Lead
Walmart
08.2022 - 09.2024
Customer Service Representative
Publix
08.2022 - 12.2022
Customer Service Representative
Atwood's Farm and Ranch
09.2019 - 08.2022
High School Diploma -
Brunswick Community College