Breanna Grier
Charlotte
Summary
Resourceful professional with experience in customer service, data entry, and administrative support. Expertise in managing high call volumes, maintaining accurate records, and effective communication with customers. Demonstrated capacity to adapt to new systems, multitask in fast-paced environments, and efficiently resolve issues.
Overview
10
10
years of professional experience
Work History
Office Clerk
Rinkers Building Materials
Charlotte
03.2025 - 09.2025
- Accurately entered and updated data across multiple systems
- Managed daily office communications and maintained organized records for routes and orders
- Assisted drivers, vendors, and staff with clear and professional communication
- Identified and escalated issues to ensure timely resolution
- Via PrideStaff
Data Entry Clerk
Fedora Security
Charlotte
03.2022 - 09.2023
- Reviewed digital files, corrected discrepancies, and ensured accuracy of records
- Entered and maintained sensitive information, ensuring data integrity and compliance
- Adhered to confidentiality and security procedures to protect sensitive information
Customer Service Specialist
Old Republic Home Protection
Remote / Charlotte
03.2020 - 12.2020
- Managed high-volume inbound calls for billing, service requests, and account updates, ensuring customer needs were addressed promptly
- Provided calm, professional customer support and resolved issues efficiently
- Executed scripts and escalation procedures for efficient issue resolution, enhancing customer satisfaction
- Recorded detailed call notes in CRM systems, effectively utilizing multiple tools for seamless case management
Mail Handler Assistant / Clerk
USPS
Charlotte
01.2017 - 01.2019
- Processed incoming mail, ensuring accurate tracking documentation for efficient mail delivery
- Assisted customers and coworkers with updates and clear communication to enhance service experience
- Completed clerical tasks, maintaining organization in fast-paced environment to support operational flow
Customer Service Representative
Xerox
Charlotte
04.2015 - 01.2017
- Resolved customer billing and account inquiries to enhance satisfaction
- Documented interactions and updated customer information to ensure accuracy and reliability
- Managed high call volumes while maintaining professionalism and service quality
Education
Certificate - Cosmetology
Paul Mitchell The School Charlotte
Charlotte01-2014
High School Diploma -
Independence High School
01-2012
Skills
- Customer service and support
- Inbound call handling
- Data entry and record management
- Email and professional communication
- Multi-system navigation
- Organization and time management
- Attention to detail
- Problem solving and escalation
- Remote work efficiency
- Conflict resolution
Timeline
Office Clerk
Rinkers Building Materials
03.2025 - 09.2025
Data Entry Clerk
Fedora Security
03.2022 - 09.2023
Customer Service Specialist
Old Republic Home Protection
03.2020 - 12.2020
Mail Handler Assistant / Clerk
USPS
01.2017 - 01.2019
Customer Service Representative
Xerox
04.2015 - 01.2017
Certificate - Cosmetology
Paul Mitchell The School Charlotte
High School Diploma -
Independence High School