Breanna Burkett
Liberty
Summary
Throughout my career, I have developed strong leadership, communication, investigative, and problem-solving skills while building meaningful relationships with customers, local insurance agents, stakeholders, and team members. I have consistently earned trust within the local agency community by maintaining strong partnerships, providing responsive support, and being recognized as a high claims resolution producer who effectively moves claims toward timely and accurate outcomes. My experience has required me to assess risk, make sound decisions under pressure, resolve complex issues, and maintain a high level of professionalism, integrity, and accountability.
I would excel in a leadership position because I have consistently guided individuals through challenging situations, balanced competing priorities, and delivered results while maintaining a service-focused approach. My experience as a Deputy Sheriff strengthened my ability to lead by example, make critical decisions, and remain calm in high-pressure environments, while my insurance background enhanced my skills in customer service, conflict resolution, policy interpretation, and operational efficiency. My ability to build and maintain strong relationships with local agents has also contributed to efficient collaboration and successful claims outcomes. I am committed to fostering teamwork, supporting employee development, and creating a positive work environment where individuals are empowered to succeed. My combination of leadership experience, strong work ethic, high claims performance, and dedication to serving others has prepared me to effectively lead teams and contribute to the success of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm Insurance
11.2022 - Current
- Successfully managed claims for stick built homes, mobile homes, rentals, businesses, and auto assist, demonstrating expertise in a diverse range of property types.
- Conducted remote and in-person inspections, ensuring accurate assessment of property damage for efficient claim processing for over 7 counties.
- Conducted remote assistance for claims adjuster across North Carolina.
- Evaluated property damage for claims, applying thorough knowledge of building structures and construction techniques.
- Processed claims efficiently and accurately across multiple counties, demonstrating adaptability and organizational skills.
- Communicated effectively with clients, providing clear and concise updates throughout the claims process, fostering positive relationships.
- Resolved claims efficiently and professionally, demonstrating a commitment to client satisfaction and timely resolution.
- Adhered strictly to company policies and procedures, ensuring compliance and upholding professional standards.
- Maintained accurate claim documentation, ensuring thorough records and compliance with regulatory requirements.
- Utilized claims processing software proficiently, demonstrating technical proficiency and efficiency in claim management.
- Collaborated effectively with other claims professionals, including adjusters and agents to ensure seamless claim processing and client satisfaction.
Deputy Sheriff
Chatham County Sheriff's Office
Pittsboro, NC
05.2019 - 11.2022
- Enforced laws and maintained order, ensuring a safe and secure environment for citizens and property.
- Responded promptly and effectively to emergency calls and incidents, providing immediate assistance to those in need.
- Investigated crimes thoroughly, gathering evidence and interviewing witnesses to ensure successful prosecution.
- Patrolled assigned areas, proactively deterring crime and maintaining a visible presence within the community.
- Assisted victims of crime with sensitivity and compassion, providing support and guidance during difficult times.
- Prepared detailed reports and documentation of incidents, ensuring accurate and comprehensive records.
- Testified in court proceedings, providing clear and concise accounts of events and observations.
- Collaborated effectively with other law enforcement agencies, sharing information and coordinating efforts to enhance public safety.
- Adhered strictly to departmental policies and procedures, upholding professional standards and ethical conduct.
- Utilized crime prevention strategies, identifying and addressing potential threats to minimize criminal activity.
- Enforced school safety protocols, ensuring secure environment for students and staff.
- Collaborated with educators to develop conflict resolution strategies for student interactions.
- Conducted regular safety drills, enhancing preparedness among students and faculty.
- Monitored campus activities, identifying potential risks and addressing concerns proactively.
- Provided mentorship to students on decision-making and responsible behavior choices.
- Developed relationships with community resources to support student needs effectively.
- Performed conflict resolution between student body, parents, teachers, and administration.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular inspections of detention areas to maintain security standards.
- Responded swiftly to incidents, employing de-escalation techniques to manage conflicts.
- Assisted in processing new detainees, ensuring accurate documentation and orientation.
- Collaborated with law enforcement personnel during transport and court appearances for detainees.
- Trained new deputies on protocols, procedures, and safety measures within the facility.
Sales
Allstate Insurance
Pittsboro, NC
11.2018 - 05.2019
- Generated qualified leads through various channels, including networking events, cold calling, and referrals, to expand the client base for Allstate Insurance.
- Successfully met or exceeded sales targets consistently, demonstrating strong sales acumen and a commitment to exceeding customer expectations.
- Provided exceptional customer service to clients, building strong relationships and ensuring their satisfaction with Allstate Insurance products and services.
- Utilized in-depth product knowledge to effectively present and explain various insurance solutions, tailoring them to individual client needs.
- Collaborated effectively with team members to share best practices, generate new ideas, and achieve common sales goals, fostering a positive and supportive team environment.
- Maintained accurate and up-to-date client records, ensuring the timely and efficient processing of information and communication within Allstate Insurance.
- Developed and implemented strategies to increase sales and improve client retention rates, contributing to the overall success of Allstate Insurance.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Deputy Sheriff
Chatham County Sheriff's Office
Pittsboro, NC
12.2016 - 11.2018
- Enforced laws and maintained order, ensuring a safe and secure environment for citizens and property.
- Responded promptly and effectively to emergency calls and incidents, providing immediate assistance to those in need.
- Investigated crimes thoroughly, gathering evidence and interviewing witnesses to ensure successful prosecution.
- Patrolled assigned areas, proactively deterring crime and maintaining a visible presence within the community.
- Assisted victims of crime with sensitivity and compassion, providing support and guidance during difficult times.
- Prepared detailed reports and documentation of incidents, ensuring accurate and comprehensive records.
- Testified in court proceedings, providing clear and concise accounts of events and observations.
- Collaborated effectively with other law enforcement agencies, sharing information and coordinating efforts to enhance public safety.
- Adhered strictly to departmental policies and procedures, upholding professional standards and ethical conduct.
- Utilized crime prevention strategies, identifying and addressing potential threats to minimize criminal activity.
- Enforced school safety protocols, ensuring secure environment for students and staff.
- Collaborated with educators to develop conflict resolution strategies for student interactions.
- Conducted regular safety drills, enhancing preparedness among students and faculty.
- Monitored campus activities, identifying potential risks and addressing concerns proactively.
- Provided mentorship to students on decision-making and responsible behavior choices.
- Developed relationships with community resources to support student needs effectively.
- Performed conflict resolution between student body, parents, teachers, and administration.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular inspections of detention areas to maintain security standards.
- Responded swiftly to incidents, employing de-escalation techniques to manage conflicts.
- Assisted in processing new detainees, ensuring accurate documentation and orientation.
- Collaborated with law enforcement personnel during transport and court appearances for detainees.
- Trained new deputies on protocols, procedures, and safety measures within the facility.
Education
High School Diploma -
Northwood High School
Pittsboro, NC06-2013
Basic Law Enforcement Training - Law Enforcement
Randolph Community College
Asheboro, NC11-2016
Skills
- I bring a diverse professional background that combines insurance sales, insurance claims handling, and law enforcement experience Throughout my career, I have developed strong communication, customer service, and relationship-building skills by helping clients understand insurance products, resolving complex claims, and working directly with the public in high-pressure situations My experience has strengthened my ability to assess risk, analyze information, solve problems, and make sound decisions while maintaining professionalism and integrity
- As a Deputy Sheriff and insurance professional, I have demonstrated leadership, accountability, and the ability to remain calm under pressure I am skilled in investigations, conflict resolution, report writing, and collaborating with individuals from diverse backgrounds These experiences have equipped me with a strong work ethic, attention to detail, and a commitment to serving others while achieving organizational goals
Certification
All Lines Licensed Adjuster – North Carolina & Reciprocal States
Timeline
Claims Specialist
State Farm Insurance
11.2022 - Current
Deputy Sheriff
Chatham County Sheriff's Office
05.2019 - 11.2022
Sales
Allstate Insurance
11.2018 - 05.2019
Deputy Sheriff
Chatham County Sheriff's Office
12.2016 - 11.2018
High School Diploma -
Northwood High School
Basic Law Enforcement Training - Law Enforcement
Randolph Community College
TRAINING
- Insurance Adjuster license
- I am currently licensed in NC, TX, KY, FL, GA, LA, NM, OK, SC