Breanna Barnes
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Care Partner
Thyme care
01.2025 - Current
- Provided compassionate support to clients in daily living activities.
- Assisted healthcare professionals in coordinating patient care plans.
- Communicated effectively with families about client needs and progress.
- Maintained accurate documentation of client interactions and care provided.
- Monitored and reported changes in client health status to the team.
- Collaborated with multidisciplinary teams to enhance client well-being.
- Provided companionship and emotional support to elderly patients.
Customer Service Representative
CVS Health
08.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Entered and processed patients' prescriptions into internal system.
- Met customer call guidelines for service levels, handle time and productivity.
Medical assistant
Novant Health
04.2018 - 04.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
CNA
Five Oaks Manor LLC
11.2011 - 07.2012
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Education
Medical Assistant -
Southern College of Health Sciences
Concord, NC07.2017
Phlebotomy Certification -
East Coast Phlebotomy
Quarry, Concord, NC2014
CNA -
Express CNA
2011
High School Diploma -
A.L. Brown High School
Kannapolis, NC2010
Skills
- Able to learn and comprehend new systems and methods quickly
- Ability to prioritize, delegate and motivate
- Highly motivated and dependable in achieving goals
- Ability to help customers in a professional and concerned manner
- Care coordination
- Patient documentation
- Electronic health records
- Client engagement
Timeline
Care Partner
Thyme care
01.2025 - Current
Customer Service Representative
CVS Health
08.2022 - Current
Medical assistant
Novant Health
04.2018 - 04.2022
CNA
Five Oaks Manor LLC
11.2011 - 07.2012
Medical Assistant -
Southern College of Health Sciences
Phlebotomy Certification -
East Coast Phlebotomy
CNA -
Express CNA
High School Diploma -
A.L. Brown High School