Breann Cason
Seven Springs
Summary
Experienced leader with strong background in managing teams, customer service, collaboration and communication. Excels in developing and testing efficient processes, ensuring high standards, and leading with integrity and enthusiasm. Known for strong relationships with customers and ability to problem solve on the move, along with a positive outlook and a willingness to learn.
Overview
16
16
years of professional experience
Work History
Truck Driver
Coreyco Roofing Services
06.2025 - 08.2025
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Removed and unloaded packages from dump trucks or flat trailer for deliveries, using extreme care to avoid damage to goods.
Assistant Manager
Logan’s Roadhouse
07.2019 - 09.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Chili's Restaurant
07.2017 - 07.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff
Assistant Manager
Ruby Tuesday
07.2013 - 07.2017
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Server
Ruby Tuesday
07.2012 - 07.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Logan’s Roadhouse
06.2009 - 07.2012
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Eastern Wayne Highschool
Goldsboro, NC06-2010
Skills
- Friendly, positive attitude
- Customer service
- Good Telephone Etiquette
- Excellent communication
- Critical thinking
- Organizational skills
- Enjoys physically demanding roles
Timeline
Truck Driver
Coreyco Roofing Services
06.2025 - 08.2025
Assistant Manager
Logan’s Roadhouse
07.2019 - 09.2021
Server
Chili's Restaurant
07.2017 - 07.2019
Assistant Manager
Ruby Tuesday
07.2013 - 07.2017
Server
Ruby Tuesday
07.2012 - 07.2017
Hostess
Logan’s Roadhouse
06.2009 - 07.2012
High School Diploma -
Eastern Wayne Highschool