Brea Butler
Fort Bragg
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Vice President of PTO
Devers Elementary
Fort Bragg
05.2023 - Current
- Negotiated contracts with vendors for services, products, and supplies.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Negotiated contracts with suppliers to reduce costs while maintaining quality standards.
- Developed and executed strategic plans to support the vision of the organization.
- Developed and implemented strategic plans to achieve company objectives.
Assistant Manager
Toys"R"Us
Dover
10.2014 - 02.2015
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service Cashier
Rainbow Shops
Dover
09.2012 - 05.2014
- Greeted customers and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card transactions accurately and efficiently.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Caesar Rodney High School
Camden, DE06-2011
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Team leadership
- Conflict resolution
- Effective communication
- Customer relationship management
- Sales leadership
- Critical thinking
- Negotiation and persuasion
- Complex Problem-solving
- Customer service
- Public speaking
- Creative solutions
- Decision-making
- Time management
- Logical reasoning
- Complaint resolution
- Computer skills
- Professionalism
- Microsoft office
- Time management abilities
- Active listening
- Professional demeanor
- Attention to detail
- Flexibility
- Product knowledge
- Problem resolution
- Multitasking and organization
- Reliable and responsible
Timeline
Vice President of PTO
Devers Elementary
05.2023 - Current
Assistant Manager
Toys"R"Us
10.2014 - 02.2015
Customer Service Cashier
Rainbow Shops
09.2012 - 05.2014
High School Diploma -
Caesar Rodney High School
Some College (No Degree) -
University of Phoenix
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