BREUNKA ALLISON
Charlotte
Summary
Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects.
Dedicated Direct Support Specialist with expertise in conflict resolution and patient care. Proven ability to enhance client safety and satisfaction through effective communication and multitasking.
Overview
6
6
years of professional experience
Work History
Stocking Associate
Walmart
Charlotte
04.2023 - Current
- Unloaded and organized incoming shipments, ensuring timely stocking of products on shelves.
- Checked inventory levels regularly to identify restocking needs and prevent shortages.
- Collaborated with team members to optimize product placement and display for increased sales.
- Assisted in training new associates on stocking procedures and safety protocols.
DIRECT SUPPORT SPECIALIST
RESCARE COMMUNITY LIVING
04.2020 - 03.2023
- Performing personal care tasks, including feeding, ambulation, and medical monitoring
- Ensuring client safety and maintaining a safe environment
- Encouraging self-help activities
- Accompanying clients to scheduled appointments
ASSISTANT SUPPORT MANAGER
QUIKTRIP
10.2021 - 01.2022
- Implemented a new system for scheduling staff, reducing overtime costs by 12%
- Successfully resolved customer complaints, resulting in a 90% customer satisfaction rating
- Successfully managed a team of 12 employees, ensuring efficient workflow and exceeding sales goals by 10%
CUSTOMER SUPPORT ADVISOR
WALMART
06.2021 - 11.2021
- Managing Cash Transactions: Processing purchases, refunds, and returns.
- Assisting with Returns: Processing returns and exchanges according to company policy.
- Directing Customers: Guiding customers to different departments or helping them find items.
- Front End Support: Helping cashiers, managing break times, and ensuring the front end is running smoothly.
Education
HIGH SCHOOL DIPLOMA -
CONCORD HIGH SCHOOL
ROWAN-CABARRUS COMMUNITY COLLEGE
Salisbury, NCSkills
- Self-Motivation
- Customer relations
- Order documentation
- Conflict resolution
- Critical thinking
- Multi-tasking
- Communication
- Safety procedures
- Activity planning
- First aid and CPR
- Meal preparation
- Personal care assistance
- Nutrition
- Case documentation
- Direct patient care
- Behavior redirection
- Support plan management
- Report writing
- Mobility assistance
Timeline
Stocking Associate
Walmart
04.2023 - Current
ASSISTANT SUPPORT MANAGER
QUIKTRIP
10.2021 - 01.2022
CUSTOMER SUPPORT ADVISOR
WALMART
06.2021 - 11.2021
DIRECT SUPPORT SPECIALIST
RESCARE COMMUNITY LIVING
04.2020 - 03.2023
HIGH SCHOOL DIPLOMA -
CONCORD HIGH SCHOOL
ROWAN-CABARRUS COMMUNITY COLLEGE