Brayan Perez Torres
Charlotte,NC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wells Fargo
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Averaged 60 calls per day
Inside Sales Representative
United Rentals Corporate
05.2023 - 08.2024
- Conducted sales all over the US/Canada
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Handled Cash customers
- Handled Account Customers
- Handled National accounts
- Sales both in English/Spanish
- Exceeded over 900k in sales for United Rentals
- Call Center Experience
- Sales force knowledge
- Averaged over 50 calls per day
- Used CRM software to maintain detailed contact logs and account records.
- Exceeded in monthly metrics
- Obtained quarterly bonuses
Store Lead / Assistant Manager
T-Mobile
11.2018 - 03.2023
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Manage customer accounts
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Cash Management
- Build relationships
- Product Knowledge
- Obtained monthly bonus
- Exceeded monthly metrics
Sales Associate
Skynet Consulting Group
07.2018 - 11.2018
- Account Manager for AT&T
- Obtained a leadership position amongst my workers
- Supervised members/helped members on my team with consistent sales and product knowledge
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Have knowledge using Sales Force
Packer/Trainer
Ross Distribution Center
10.2017 - 06.2018
- Packaged merchandise to their specific location using a voice direct system, picking software and scanner gun
- Trained and supervised new workers in Spanish and English
Sales Associate
Lay-Z-Boy Furniture
06.2017 - 10.2017
- Product knowledge
- Confident and friendly sales associate
- Consistent sales
- Supervised a group of 4 members
Education
Diploma -
Lancaster High School
Lancaster, SC01.2016
Skills
- Product Knowledge
- Efficient
- Motivated Seller
- Great Social Skills
- Working in a business professional manner
- Supervise others
- Bilingual
- Computer proficiency
- Customer service
- Attention to detail
- Salesforce CRM
- Time management
Timeline
Customer Service Representative
Wells Fargo
10.2024 - Current
Inside Sales Representative
United Rentals Corporate
05.2023 - 08.2024
Store Lead / Assistant Manager
T-Mobile
11.2018 - 03.2023
Sales Associate
Skynet Consulting Group
07.2018 - 11.2018
Packer/Trainer
Ross Distribution Center
10.2017 - 06.2018
Sales Associate
Lay-Z-Boy Furniture
06.2017 - 10.2017
Diploma -
Lancaster High School
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