Brannigan Croom
Charlotte
Summary
Dynamic professional with extensive experience in customer service in variety of diverse environments. Excelling in team management and high-volume sales with Ulta Beauty inc., with a proven ability to enhance customer engagement and drive performance through effective goal setting and visual merchandising. Recognized for fostering a collaborative environment while achieving operational excellence and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Nickyo's Rodeo
Bottlecap Group
Charlotte
07.2025 - Current
- Engaged with patrons to provide exceptional customer service and build rapport.
- Operated point-of-sale system for processing orders and payments efficiently.
- Managed cash drawers at the end of each shift.
- Followed and enforced safe serving laws from the ALE Board of NC to ensure the safety of patrons and staff.
- Utilized strong interpersonal skills to problem solve and carry out conflict resolution.
Bartender
Charlotte Beer Garden
07.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used creativity and pairing knowledge to create a unique craft cocktail experience.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared the bar for the day with a full set up from beverage garnishes, handmade syrups, juice preparation and proper cooler stocking.
Merchandise and Service Coordinator
Ulta Beauty Inc.
03.2019 - 03.2021
- Performed and Led weekly ad-sets for the store.
- Led the running of the weekly truck shipment through delegating sections to employees, ensuring time management when pushing product, as well as pushing product myself.
- Completed procedural and operational opening and closing tasks.
- Completed correspondence with other stores and corporate level officials to communicate store standings and solutions for growth.
- Acted as opening and closing manager, running the floor to ensure customer satisfaction and an above and beyond store experience.
- Managed the floor team giving them set assignments, goals and any needed coaching for a successful day.
- Performed tasks such as processing damages, known theft, RTVs, RTDCs.
Education
Bachelor of Science - Political Science And International Studies
University of North Carolina At Greensboro
Greensboro, NCSkills
- Customer tailoring and engagement
- Team Management
- High volume sales
- Visual Merchandising and operational tasking
- Performance management
- Goal setting
Timeline
Nickyo's Rodeo
Bottlecap Group
07.2025 - Current
Bartender
Charlotte Beer Garden
07.2021 - Current
Merchandise and Service Coordinator
Ulta Beauty Inc.
03.2019 - 03.2021
Bachelor of Science - Political Science And International Studies
University of North Carolina At Greensboro