Professional Summary
Overview
Work History
Education
Skills
Timeline

Brandy Robinson

McDowell Transit
Green Mountain
29
years of professional experience

Accomplished dispatcher with expertise in coordinating transit schedules, prioritizing calls, and managing communication effectively. Proven ability to implement software solutions that enhance tracking accuracy and optimize response times.

Work History

Dispatcher/Scheduler

7 Years 2 Months
McDowell Transit | 06.2019 - Current
  • Coordinated daily transit schedules to optimize route efficiency and minimize delays.
  • Managed communication between drivers and dispatch team, ensuring real-time updates on service changes.
  • Implemented new dispatch software, enhancing tracking accuracy and improving response times.
  • Trained new dispatch staff on operational procedures and system usage for effective workflow management.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

In Home Aide

1 Year
Community Companion Home Care | 05.2018 - 05.2019
  • Assisted clients with daily living activities, ensuring comfort and safety in home environments.
  • Developed individualized care plans based on client needs and preferences, fostering personalized support.
  • Administered medication and monitored health conditions, maintaining accurate records of client progress.
  • Coordinated transportation for clients to medical appointments, enhancing access to necessary healthcare services.

CNA

17 Years 10 Months
Autumn Care | 05.1997 - 03.2015
  • Administered daily care routines, ensuring comfort and safety of residents.
  • Assisted with mobility and transportation, promoting independence among patients.
  • Monitored vital signs, accurately reporting changes to nursing staff for timely intervention.
  • Collaborated with interdisciplinary team to develop personalized care plans for residents.

I want to include I have a gap in my work history due to becoming a stay at home mom at the time,

Education

High School Diploma

McDowell High School | Marion, NC | 05-1997
  • Relevant Coursework: Certified Nursing Associate

Skills

Customer service
Data entry
Decision-making
Active listening
Dispatching procedures
Prioritizing calls

Timeline

Dispatcher/Scheduler

McDowell Transit
06.2019 - CurrentRead More

In Home Aide

Community Companion Home Care
05.2018 - 05.2019Read More

CNA

Autumn Care
05.1997 - 03.2015Read More

McDowell High School

High School Diploma
Read More
Brandy Robinson