Accomplished dispatcher with expertise in coordinating transit schedules, prioritizing calls, and managing communication effectively. Proven ability to implement software solutions that enhance tracking accuracy and optimize response times.
Work History
Dispatcher/Scheduler
7 Years 2 Months
McDowell Transit | 06.2019 - Current
Coordinated daily transit schedules to optimize route efficiency and minimize delays.
Managed communication between drivers and dispatch team, ensuring real-time updates on service changes.
Implemented new dispatch software, enhancing tracking accuracy and improving response times.
Trained new dispatch staff on operational procedures and system usage for effective workflow management.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
In Home Aide
1 Year
Community Companion Home Care | 05.2018 - 05.2019
Assisted clients with daily living activities, ensuring comfort and safety in home environments.
Developed individualized care plans based on client needs and preferences, fostering personalized support.
Administered medication and monitored health conditions, maintaining accurate records of client progress.
Coordinated transportation for clients to medical appointments, enhancing access to necessary healthcare services.
CNA
17 Years 10 Months
Autumn Care | 05.1997 - 03.2015
Administered daily care routines, ensuring comfort and safety of residents.
Assisted with mobility and transportation, promoting independence among patients.
Monitored vital signs, accurately reporting changes to nursing staff for timely intervention.
Collaborated with interdisciplinary team to develop personalized care plans for residents.
I want to include I have a gap in my work history due to becoming a stay at home mom at the time,